Mattress Firm Francis is dedicated to helping customers achieve their best sleep. Staff members, including Jeremy, Joshua, and Josh, are knowledgeable and friendly, providing helpful and straightforward service without being pushy. Customers appreciate the patience and professionalism shown, even when managing tired children or answering detailed questions. The store offers a wide selection of top brands such as Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®, ensuring options for different preferences and budgets. They provide a 120 Night Sleep Trial® and a Love Your Mattress Guarantee® to help customers shop confidently. Many shoppers have found the process easy and enjoyable, with some purchasing high-end mattresses they had been eyeing for a while. Customers value the store’s commitment to quality service, good deals, and convenient delivery options. Overall, Mattress Firm Francis is known for its helpful staff, great customer service, and a wide range of quality mattresses to suit various needs.
Bought the Mattress on Thursday 12-18. It was delivered on 12-19. We slept on it Friday and Sunday nights. Best thing that has happened to us. Our old mattress was 40+ years old. Pamela, the sleep expert talked to us and listened to what we has to say. Then showed us samples. There was no big push for us, she simply... read full comment
November 2025
Professional and knowledgeable staff. Great to work with.
October 2025
Joshua was personable and professional. He was very thorough in explaining the different types of mattresses and adjustable bases. I would highly recommend this location to anyone looking for a new mattress or base!
