STCU: Main Branch is a highly praised financial institution known for its exceptional customer service and commitment to its clients. Customers consistently express their satisfaction with the bank's user-friendly policies, such as free account maintenance and a helpful, knowledgeable staff. The credit union's customer service representatives go above and beyond, taking the time to thoroughly explain banking-related matters and provide personalized assistance. Clients appreciate the human connection and the willingness of the staff to address their concerns, in contrast to the impersonal approach often found at larger banks. STCU's welcoming and caring atmosphere has earned it a loyal customer base, with many clients maintaining accounts even after moving away. The credit union's ability to resolve issues quickly and with compassion has been particularly noted, with one customer praising the efforts of Stephanie and Emily in rectifying a problematic situation. Overall, STCU: Main Branch is widely regarded as a trustworthy and customer-centric financial institution that prioritizes the needs and satisfaction of its clients. The credit union's dedication to providing exceptional service and fostering a positive banking experience has earned it a strong reputation among its customers.
Used to be the coolest, have had more and more software issues, security problems, and problems with staff accidentally revealing other people's confidential information to me.
June 2023
I love STCU. Compared to how other people get treated/charged for stuff by their banks, I genuinely feel spoiled rotten. Having a bank account doesn't cost me money. Thank you for being my bank STCU. You make me very happy, with no stress, and security with my accounts safety. Thank you.
December 2022
Quick and easy, drive through or walk in. No appointment. Drive by ATM 24/7 while business doors are closed sundays.
