The Xfinity Store by Comcast at this Spokane location provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or handle equipment pick-up and exchange. Reviews highlight that the local, in-store customer service is often a saving grace and a great experience, with employees described as kind, supportive, helpful, friendly, understanding, and expert. Specific staff members are praised for going over and beyond, taking time to walk customers through processes, and resolving complex account issues with compassion. However, experiences with Xfinity's remote support are frequently criticized. The online chatbots and telephone communication are labeled the worst, with reports of unintelligible service and poor technical support. Some customers report very bad experiences with phone support, including issues with Xfinity Mobile that were only resolved by visiting the store in person. There are also complaints about service reliability, such as equipment not working correctly out of the box, unexpected account cancellations, and quoted prices that double for less speed. While the home internet service is called the best, with reliable streaming, the overall customer experience is mixed, heavily dependent on avoiding phone support and seeking help directly at the store where staff can provide effective solutions.
