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6:30AM - 5:30PM
3490 W Valley Hwy E, Sumner
Shipping Centers
“We needed help with a routed shipment that our supplier arranged and we contacted this office, the person I talked to went above and beyond and was able to sort through my suppliers lack of communication. In an age where people don’t care, this experience impressed me.”
“Incredible customer service was given here even though this DHL location didn't have my package! The employee knew exactly which location had my package, provided that destination's street address to me, and offered detailed written instructions that worked perfectly for how to navigate the DHL 800 call center since the website had been failing! She came across as very knowledgeable about how the system works and she was extremely polite as well!
After endless internet frustrations and dead-end attempts with both the online vendor I had purchased from and DHL's online network as the tracking number showed my package had sat in a single DHL warehouse for over 20 days, this was my first time interacting with this Federal Way service point. The excellent in-person customer service at this location was who finally successfully guided me to be able to finally be handed my package in only about half an hour after ending our conversation! I'm relieved to finally have the product I had ordered off the internet 30 days ago! Thank you for expertly sharing the knowledge needed for me to resolve the shipping situation!”
“Cassandra Johnsey is professional and assisted with so much copying printing emails and made each time we visit stress free. Also Ezra Marsh who notarized our documents gave attention to detail. They both made it a pleasure to always want to return and do business Postnet WA113. Thank you. both so much. All the staff always greet you when you arrive in their store and make you feel welcome. Thank you. xo”
“Absolutely the BEST Place to Ship Your Packages and they have a variety of shipping boxes and supplies too!! Super Friendly and Helpful Staff!! I won’t go anywhere else!!A+++”
“This UPS Store has always had amazing fast service, for my Amazon returns for sure! And for other deliveries. They’ve always been very efficient, attentive and pleasant.”
“I was just in there, but six or seven minutes taping up a box I was trying to get delivered and listened to this lady Diane behind the counter. She was just be the friendliest person with everyone walking thru that door from the regulars and cracking jokes to the fedex guy dropping off boxes. Diane had the attitude like it was a great day to be alive and it made my day a little bit brighter! Especially after telling me of the holiday price increase! ?. LolLet me add another name…Emily! Just left there again and now it was the two of them working, what a great team! Emily gave me all sorts of advice on buying/selling apps too, very helpful!”
“The building says Odyssey now. Reefers with swinging doors use Docks 50-53. The driver entrance is between 54 & 55. Turn right to the open space and look to your left for a door that says Driver Check In. Wear a safety vest. No parking nearby. The receiver arrived and opened the door at 0600 promptly. Seems to move fairly quickly. Brought the BOL out when he was done.”
7:30AM - 4:30PM
1401 W Valley Hwy N, Auburn
Shipping Centers
“Paul has great customer service skills he is a jolly fellow. The space could be tight to get in. The parking is limited for larger rig best bet would be on the street at the shipper and receiving rear side of the builing. Please note it's a $$ 250 fine for parking in Auburn street, night time it's fine cause the parking enforcement are sleeping. There's a truck stop near by 6 miles south on 167 which charges 25/day for parking, there's also a fuel stop at hwy 18 (76 fuel stop) ; only fuel no parking. Plenty of food nearby walking distance 1 mile and a small local casino, banks, Lowe's etc..”
8AM - 6:30PM
21301 WA-410, Bonney Lake
Shipping Centers
“Rozina was amazing! Little did I realize I came right at the end of her day with like 7 returns that were wrong. She helped me cancel and fix it to go out of her store even as she was closing up. Above and beyond service with a smile and so helpful!”
“I'm an employee here at air sea America Inc if you want to get something for your camping needs or in home furnishings go to Amazon or any other sites like it and search for dynasty fireplaces or outland living and find the product of your desire”
“I went and asked if they do USPS. They do not, but the guy says he'll add the packing slip in plastic bag and put on the package for me no cost so I can drop it off at the post office. I know this isn't their service but its excellent customer service. I'll be back here explicitly for my future shipping needs. Keep it up UPS!”
“My appointment was at 12:00 pm showed up at 11:30 am. They gave me a door shortly. Was loaded and paperwork in hand by 2:14 pm. Everyone was super helpful and plenty of room to back up.”
“staff is always extremely efficient, helpful, and kind! service is streamlined so you can be in and out quickly without feeling rushed. never had a bad experience in the years ive been using ups and this store specifically, thank you to everyone who works here!”
“I started coming here when I tried to go to the post office and couldn't get in the parking lot cuz it's so busy, and I found this place to be so relaxing and unstressful to get things done. They do notary, they do everything the post office does and more and the service is great. It may cost a bit more but it's so worth it, the no stress. I have and will continue to do business here!”
“Picked up a load here and had a smooth experience overall. GPS brought me straight to the location with no issues. After entry, I backed up and parked along the fence, then went to check in with my license and DOT number.
My appointment was at 3:00 PM, but I arrived early and checked in at 12:30 PM. They gave me a door with instructions not to open it. If you’re picking up a frozen load, make sure to pre-cool your reefer to -10°F, or you’ll have to wait until it reaches the desired temp. Someone will check your trailer temperature and then direct you to back into the door.
Once in position, you’re required to disconnect your trailer’s air line so they can place a lock on it. Loading started at 1:30 PM, and I was out by 2:30 PM—so they were pretty quick.
Not sure if overnight parking is allowed on-site, but I did see a few trucks parked on the street nearby.”
9:00 AM - 5:00 PM
15200 SE 326th St, Auburn
Shipping Centers
“We can’t say enough good things about this company. From day one, they’ve treated us like family—not just another customer. Every member of their team is kind, professional, and genuinely helpful. They go out of their way to make sure things run smoothly, and they’re always willing to accommodate our needs, even on short notice.
It’s rare to find a company that combines reliability with such a warm, personal touch. Working with them has been a true pleasure, and we’re incredibly grateful for the relationship we’ve built. If you’re looking for a warehouse or freight partner you can count on—and one that actually cares—look no further. We highly recommend them!”
“I went to return some items to Amazon and at first I had selected the wrong return on the Amazon website which would have required me to supply a box and label. Unfortunately the 2 male workers were not very helpful stating that I would need to pay $8 for a box and label. I stood aside and started trying to cancel my return and redo it. I was having issues and Jessie came out from the back and was incredibly helpful. She was very patient with me helping me update the return so that I could do it for free from this location. The site was being frustrating so it took about 15 mins off and on of her assistance. She went above and beyond! I returned yesterday to do another return and Jessie helped me again. She was so incredibly positive, kind and patient. I wasn't particularly happy with the first workers my first trip because they weren't helpful, but Jessie saved the day. UPS is very lucky to have this employee at this location. She is a great asset to your company and provides exceptional customer service.”
“Received excellent customer service from the worker that was working today (7.8.25 AM). I hadn’t used the FAX machine at this location and he took time out his busy day to assist me fax some important documents. I wish I would have gotten his name but I didn’t, however, he was the only worker there at 845 in the morning I could see! Big shoutout to him for helping me get these documents scanned and sent! Thank you for making the process easy!”
“Didn’t think I could ship my groomsmen gifts without spending hundreds of dollars per parcel, but after some expert advice and flexibility (literally speaking), we made it work. Truly appreciate how helpful, patient, and kind the team was!”
8:30AM - 7PM
17404 Meridian Ave E ste f, Puyallup
Shipping Centers
“The gentleman helped me select the proper shipping materials and best price available and even helped cover up old labels very helpful I went definitely go back there again”
“Quick and friendly service. Small little postal shop. It looked like they offer UPS Fed-Ex, US postal, and others. They had everything you'd need to do basic shipping; a variety of boxs, envelopes, and stationary. They also had a corner full of really cool Hawaiian items.
The parking lot isn't the greatest but if your looking for someplace for your mail business needs, that's fast and not overly crowded, this could be your spot!”
“Both ladies (Jeanette and Tina i believe, i may have misheard over the phone) were helpful as my local FedEx laminator was down. I understood online said the expectation for posters was next day, but the team helped me with my questions and exceeded expectation by having the poster ready within a few hours. Really needed it asap and they helped!”
“Just wanted to say Thank you to KELLI for her amazing customer service. We had a big project and she stayed with us and helped us all the way through. Couldn’t have done it without her. I giver her 10 STARS!!”
“Patrick always helps me with my Amazon returns and he’s always shown awesome customer service! This location is farther away from me, as opposed to going to the auburn location, but because of great customer service, I choose to come to this location. Thanks Patrick! Keep up the good work! :)”
“I had a fantastic experience at the FedEx Office Print & Ship thanks to Shirley and Courtney! They went above and beyond to help me with a solution and made everything super easy. Really appreciate their amazing customer service and friendly attitudes!”
“Jamari was super helpful this morning... he is patient and accommodating... his personality is inviting and I would diffently go back just to get his service which was great compared to his coworker who's personality was stand offish”
“People may sometimes seem like they are a bit lost but they do the work right and fast. If you come here with a highway truck and a 53’ trailer it will be painfull to back up ?”
“They are very helpful and give clear directions. When I had a package delivered but it wasn't in my box, different staff helped search for it until it was located. They didn't have to help but they did.”
“They were very nice and helpful to me. I was nervous about going in because I haven't mailed anything before but they put me at ease and walked me through everything”
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“The 3 delivery men that delivered my Peloton were incredible. Very professional, courteous, and friendly throughout their work. They set it up in a timely manner and handled everything with care.
Very satisfied with the work they performed. Highly recommend.”