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“Sharing my experience picking up a package at the annex - first time there since my package ended up here where tracking stated “held at post office per customer request” which was odd because I made no such request. In any case, I found out via usps.com this was the pickup location for my address. I didn’t have to wait long for the lone staffer, who was very pleasant, took my info to retrieve my package. Signs clearly labeled to ring the bell (and that it may take a few minutes since there is only one staffer) - which I felt was fair. Thank you!”
“Incredible customer service was given here even though this DHL location didn't have my package! The employee knew exactly which location had my package, provided that destination's street address to me, and offered detailed written instructions that worked perfectly for how to navigate the DHL 800 call center since the website had been failing! She came across as very knowledgeable about how the system works and she was extremely polite as well!
After endless internet frustrations and dead-end attempts with both the online vendor I had purchased from and DHL's online network as the tracking number showed my package had sat in a single DHL warehouse for over 20 days, this was my first time interacting with this Federal Way service point. The excellent in-person customer service at this location was who finally successfully guided me to be able to finally be handed my package in only about half an hour after ending our conversation! I'm relieved to finally have the product I had ordered off the internet 30 days ago! Thank you for expertly sharing the knowledge needed for me to resolve the shipping situation!”
“Stopped by my local UPS Store to ship back some brochures that were printed incorrectly, and I had another great experience. As soon as I walked in, the staff greeted me with a friendly welcome and quickly helped me get everything packaged and sent back without any hassle.
The store was very clean, organized, and offered a wide variety of shipping and business services. What stood out most was how helpful and professional the team was throughout the process. They made what could have been a frustrating return very simple and stress free.
I've visited several UPS Store locations over the years and honestly have yet to have a bad experience. The consistency in customer service is impressive. Thank you to the team for the friendly service and quick assistance. Much appreciated!”
“Cassandra Johnsey is professional and assisted with so much copying printing emails and made each time we visit stress free. Also Ezra Marsh who notarized our documents gave attention to detail. They both made it a pleasure to always want to return and do business Postnet WA113. Thank you. both so much. All the staff always greet you when you arrive in their store and make you feel welcome. Thank you. xo”
“Jeannette was very helpful as a first-time sender! She even got me a better discount with a promo as Active Duty military. 10/10 would recommend to any kabayans in the area!”
“Best independently owned UPS store. Staff are knowledgeable, accessible by phone and well staffed. They have a self service kiosk and are amazingly efficient with processing and packaging shipments.”
“Super, super kind as soon as I walked in!! I was greeted with a smile and a wave and was helped immediately. Every cash register has someone at it to prevent a line, or back up! Highly recommend this location!”
“Came on Saturday to drop off a package and the worker named Alex was very helpful and patient with me, Would love to come back here in the future the staff was very friendly”
“I was just in there, but six or seven minutes taping up a box I was trying to get delivered and listened to this lady Diane behind the counter. She was just be the friendliest person with everyone walking thru that door from the regulars and cracking jokes to the fedex guy dropping off boxes. Diane had the attitude like it was a great day to be alive and it made my day a little bit brighter! Especially after telling me of the holiday price increase! ?. LolLet me add another name…Emily! Just left there again and now it was the two of them working, what a great team! Emily gave me all sorts of advice on buying/selling apps too, very helpful!”
“Paul has great customer service skills he is a jolly fellow. The space could be tight to get in. The parking is limited for larger rig best bet would be on the street at the shipper and receiving rear side of the builing. Please note it's a $$ 250 fine for parking in Auburn street, night time it's fine cause the parking enforcement are sleeping. There's a truck stop near by 6 miles south on 167 which charges 25/day for parking, there's also a fuel stop at hwy 18 (76 fuel stop) ; only fuel no parking. Plenty of food nearby walking distance 1 mile and a small local casino, banks, Lowe's etc..”
“Friendly, helpful staff, short lines, in house print services. Plenty of parking. Great place to ship a package or get help with print services. Can get your business cards printed fast here.”
“I'm an employee here at air sea America Inc if you want to get something for your camping needs or in home furnishings go to Amazon or any other sites like it and search for dynasty fireplaces or outland living and find the product of your desire”
“The people at this location are the absolute best. So helpful, knowledgeable, kind. I use UPS for both printing and shipping and have never been disappointed. I won’t go anywhere else! Love this UPS!”
“staff is always extremely efficient, helpful, and kind! service is streamlined so you can be in and out quickly without feeling rushed. never had a bad experience in the years ive been using ups and this store specifically, thank you to everyone who works here!”
“Mackenzie made my experience at this UPS location really smooth and efficient. I was able to get in and out of the store quickly, and my shipment to Ohio arrived fast with no issues. The whole process was easy, and she handled everything in a very professional and organized way.
What stood out most was how genuine and friendly she was. Mackenzie is very down-to-earth and easy to talk to, and we had a really nice conversation while she helped me. Customer service like that makes a big difference, and honestly she’d probably be the main reason I’d come back to this UPS store.”
“I started coming here when I tried to go to the post office and couldn't get in the parking lot cuz it's so busy, and I found this place to be so relaxing and unstressful to get things done. They do notary, they do everything the post office does and more and the service is great. It may cost a bit more but it's so worth it, the no stress. I have and will continue to do business here!”
“Amazing customer service every time I visit! The staff is super helpful and always ready to assist with my printing and office supply needs. I love the variety of products available and the clean, organized layout of the store!”
“Amazing people here. Great staff and a wonderful experience all around, solid team with excellent drivers with best in class service. Professional and clean. All drivers show up on time and ready. Highly recommend them to anyone out there trying to get their freight delivered in a timely and professional manner.”
“Picked up a load here and had a smooth experience overall. GPS brought me straight to the location with no issues. After entry, I backed up and parked along the fence, then went to check in with my license and DOT number.
My appointment was at 3:00 PM, but I arrived early and checked in at 12:30 PM. They gave me a door with instructions not to open it. If you’re picking up a frozen load, make sure to pre-cool your reefer to -10°F, or you’ll have to wait until it reaches the desired temp. Someone will check your trailer temperature and then direct you to back into the door.
Once in position, you’re required to disconnect your trailer’s air line so they can place a lock on it. Loading started at 1:30 PM, and I was out by 2:30 PM—so they were pretty quick.
Not sure if overnight parking is allowed on-site, but I did see a few trucks parked on the street nearby.”
“Shipped a Lexus LX from Seattle to Kona. Had to pick up in Hilo and car arrived in perfect shape. Doc workers in Hawaii were on strike (not Matson’s fault!) so had to come back for our car. The associate who helped was so attentive and understanding. It was 100% out of her hands and again, so helpful. We’re getting ready to bring the car back to seattle and will use Matson again. We’ve used them 5 times a now (Seattle to Hawaii and back between containers and vehicles) and will use again. Mahalo Matson for a good experience!”
“I've been here a few times delivering refrigerated loads. The office staff are very friendly and quick to get you a door. The guy in the back unloading is really friendly as well. Usually unloaded and out the door within 1hr. 4 stars for the very tight backing.”
“I have been doing my taxes here for over 3 years and even tho I been moving to different states annia is always so helpful. She does everything fast and efficient and always with a great attitude. Everything is done through email and text and she still manages to answer all of questions and concerns. BEST PLACE TO DO YOUR TAXES!”
“When I went into the u p s store in federal way, two hundred and seventy second street, the associate was both kind and helpful when asked for help.Sending back a package to amazon didn't know how to do it.And he walked me right through it with no problem, really appreciated this.He made my stay there quick and easy something.I love”
11AM - 4:30PM
31811 Pacific Hwy S B, Federal Way
Shipping Centers
“I rent a mailbox from this location due to my work / home schedule. For the last 18 months I have probably had 500 packages delivered in addition to all of my regular mail with zero issues.
Staff is smart and friendly. They even recognize me and will have already begun processing my package pickups when I walk in. Very nice people.
Literally the only downside is the parking lot that has become a war zone since a supermarket moved into the building next door. not much you can do about that :)”
“Always ready to help me with whatever I am to purchase. The store on 121st & Pac Ave is Near my home and has convenient hours. Great employees even when the store is busy, they are there to serve with a great attitude! And most of my visits are to ship FedEx!”
“Quick delivery. Driver was very helpful and polite. When I spoke to the person in the office who sets up the shipment and delivery they were courteous and made sure that I was taken care of. Recommended A++”
“The gentleman helped me select the proper shipping materials and best price available and even helped cover up old labels very helpful I went definitely go back there again”
“Port of Tacoma is a great company, with a knowledgeable and hard working staff. They are always responsive and pleasant to work with. I would highly recommend them to anyone.”
“The Asian lady in this store is cheerful and has great customer service. All the employees do. When my package needs tape, they don't try to get me to buy tape or charge me. They'll tape up where I need it and are always gracious about it. All good employees. It's not that the Pearl Street UPS has bad employees, I don't mean that. But if you need a little extra tape, go to Proctor and get the extra customer service. Pearl won't help you with tape problems.”
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“The building says Odyssey now. Reefers with swinging doors use Docks 50-53. The driver entrance is between 54 & 55. Turn right to the open space and look to your left for a door that says Driver Check In. Wear a safety vest. No parking nearby. The receiver arrived and opened the door at 0600 promptly. Seems to move fairly quickly. Brought the BOL out when he was done.”