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November 2025 by Julian Navarrette
I bought my Apple Watch ⌚️here and the man who helped me was very nice and the service I got was very great! I always come here if there’s something wrong with one of my devices or I just want to check out the latest tech. 5 stars!
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November 2025 by Blair Beadnell
It seems impossible to call directly to the store anymore. I wanted to have the battery replaced in my iphone. Before scheduling it online, I wanted to know how long it would take since I live over an hour away. It turns out that when i called their number, i immediately got routed to apple’s main call center where, after navigating the phone tree, i reached a dead end. the person who told me only the local store could answer the question. I pointed out there appeared to no way for me to reach the local store since my calls get routed to the call center! That pretty much was the end of the call.
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November 2025 by F Naz
In and out in no time.
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November 2025 by David Elam
It is an Apple store....
Your going to spend money 💰 🤑
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October 2025 by RPM
Very busy store. The employees were friendly and ready to help once you enter the store.
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October 2025 by Kai Carroll
I scheduled an appointment with the Genius Bar because my phone had stopped working and Alley took excellent care of me! She was professional, courteous, thorough, and extremely knowledgeable. I was in and out with everything I needed in record time without ever feeling like the interaction was rushed. I also received lovely service from her colleague who put a screen protector on my phone and helpfully explained the excellent lifetime warranty process for screen protectors, which I hadn’t previously known about!
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October 2025 by Anne Queen
John & Hailey was helpful thanks u
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October 2025 by Hieu Pham
I was at the store yesterday about the upgrade, the service was poor customer service and associates was not very knowledgeable about the upgrade program from carrier like Att. They will waste your time and at the end they can’t help you.
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October 2025 by Tanner Trodahl
Had a whole appointment schedule then they couldn’t did the false alarm then they did and had told me they had sent all of their technicians home so they couldn’t fix my phone and told me to come back tomorrow and then they had said they couldn’t schedule me a appointment tomorrow. All around bad business bad customer service go to the Vancouver Apple Store if you can Tacoma apple is horrible.
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October 2025 by Duncan McAlpine
I was surprised and disappointed by my recent experience with an Apple employee. After they approached me and asked, “How can I help?”, I explained that I had a few questions. They began assisting me but abruptly said they needed to go to the front entrance and walked away. Unfortunately, they didn’t introduce me to another employee or offer any next steps, leaving my questions unresolved.
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October 2025 by Carlos barco
It’s becoming an average company now this days.
Those so called genius can’t figure it out when an apple tv has a bad hdmi connector. Instead they recommend me to buy another device. I ended up fixing it myself. Also stop with the updates every week are you serious? Don’t you test your OS before releasing it? This never happened When Steve Jobs was in Charge!!!!
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October 2025 by ABHISHEK KAUSHAL
Did not even had bags. Were handing phones in hands. Clowns.
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September 2025 by Zach Nunez
Awful service setup. Waited at the front of the store for 10 mins for help with a return, was never even acknowledged until someone came to help. Once someone finally came to help, the moment I told her I had a return, she sent me to the order pickup table saying it would be much faster than her helping me right there. Waited another 10 mins at a table with no line, just one guy asking who was next after he finished helping someone. The store was somewhat busy, but they had almost as many employees working there as they did customers shopping, still took over 20 mins to make a return. The guy that finally helped me was very friendly and helpful, but the setup and flow of service was horrible.
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September 2025 by Stefan B
Disrespectful personal, almost fell on the child and then tried to teach us life…
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September 2025 by Grace A. Washington
They really helped me out. Apple Care is so worth it!!!
