-
September 2025 by Deanna Douglas
Sooo glad they are back
-
May 2025 by Jay Fish
I just wanted everyone to know that I received excellent customer service from Kailun Da on my last visit to your Allenmore Branch. She is a great hire and give Kailun Da a raise in pay for employee retention. Keep up the great work Sincerely Farmer J
-
February 2025 by Thai
We had an excellent experience at Umpqua Bank, thanks to Briana K.! She guided us seamlessly through the process of opening a campaign account, answering all of our questions with clarity and patience. Her professionalism, knowledge, and warm personality made the entire experience smooth and enjoyable. We truly appreciate her outstanding service and will definitely be returning. Highly recommend!
-
November 2024 by Scotque Massett
When we asked if someone could notarize some documents, we were told only if we had an account. While I am on an account there, my husband isn't. It wasn't until after we sat down, and Briana called someone to figure out what the Umpqua policy was, that she informed us she couldn't notarize for him. It would have been nice for her to know the policy before wasting our time.
If you need a notary, don't waste your time going to Umpqua Bank unless you have an account.
-
November 2024 by Tyler Witucke
Horrible customer service. Alyssa was the RUDEST most condescending teller I have ever encountered. I was receiving help from a different teller and Alyssa very rudely forcefully inserted herself into our conversation, proceeded to cut me off, was asking condescending questions about my personal life and would not allow the teller to assist me. Absolutely disgusting behavior. I will be writing a formal complaint and switching banks. Clearly she is not cut out for customer service and needs ALOT more training.
-
February 2024 by Deborah
Great customer service with kindness!
-
October 2023 by Cyndi Markle
Very friendly and knowledgeable associates.
-
June 2023 by edward jones
Great customer service
-
June 2023 by Scott Polito
I was happy to see this convenient location open up/transform, but unfortunately the manager (I think) is a real Karen. Umpqua really doesn’t care about customer relations.
-
December 2022 by Amber Johnson
25 minutes to make a cash deposit..... pulled up to make a deposit and the lady at the window saw me pull in and walked a way.... then it took two more different ladys to complete my deposit. I was on my lunch break, frustrating
-
October 2022 by K Williams
One teller in particular always seems to be busy when she isn't...even told me the next person in line isn't always next it's who is resdy...which was weird and rude...Made a in person custome wait upwars of 15 minutes while she made phone calls.
-
July 2022 by Chantell Stegall
First time coming to this bank! The teller was very friendly and the service was fast?
-
December 2021 by Kara Day
I Love this bank you always help in whatever way you can and I am very impressed with everything you do thank you!!!!!!
-
November 2021 by Forces In Motion
Went in today and bought a $10 roll of quarters. Just counted it out at home and it's short one quarter. Lame...
-
January 2020 by Martin
Such a bad experience!
