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November 2023 by James Carey
Nalley Valley self storage has been a lifesaver, not only did they set me up with a unit on short notice and without a reservation, they let me move into one of their larger units days later because my needs were a little bigger than anticipated. That could have been a big deal. The staff at Nalley Valley are friendly and helpful and willing to accommodate you and your stuff with a variety of units sizes that other storage facilities don't have. Overall I'm very satisfied with this facility. I give it a 4+ out of 5 ,(just because it's old and dusty).
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October 2023 by Amy Crafton
WE HAD OUR UNIT LESS THAN 30 DAYS AND IT WAS ROBBED FOR THOUSANDS OF DOLLARS!! Someone strategically broke in and stole only Nike Jordan’s and collectible Batman comics, nothing else was touched. The manager told us there was nothing they could do to help us. THIS WAS DEFINITELY AN INSIDE JOB!
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October 2023 by Todd Wiltse
I needed a bigger storage space immediately, the attendants were very attentive and helpful! I would recommend this place for all your storage needs!
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September 2023 by Mimi Masters
The move in process was amazing and so easy. I had no problems at all.
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September 2023 by Anthony C.
All I want is access to my stuff during operating hours. This is nonsense. $300+ for a closet that I do t have access to. I couldn't update my earlier review, but this place is an absolute dump. I've been here while. Their hours are all over the place. Maybe not online, but you'll be lucky if they're open when they say they will be. I've posted multiple times of me sitting outside the building during open hours and they were nowhere to be found. Luckily, when you do get in here and an employee is present, the elevator is broken. Good luck getting anything out of your 3rd or 4th level unit. I wouldn't post this low level rating if this was a one time issue. They've had time to correct things. No employees stay here more than a couple months. It's bad. Don't waste your money. PS, there's construction in the same parking lot they used to have. So now there's less than half the space for the same amount of vehicles.
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September 2023 by Geoff N.
This company (Secure Spade Self Storage) purchased the original storage company (Nalley Valley Storage last year. When I rented a storage unit from the former company 5 years ago, they employed very attentive employees who provided excellent customer service. The facility was also was protected by security cameras and each unit had a door alarm. The current company discontinued the door alarms on the units without notifying the tenants. The current employees also have not been trained to use the security camera system. The rent was also raised despite this reduction in security. On 8/31 and 9/1 2023 several storage units were broken into and most had items stolen. My storage unit was among the ones broken into. It took the company five days to inform me of this situation and the door to my unit remained unsecured during that time. I had a loss of several thousand dollars worth of items from my unit. The manager who was onsite informed me that they also were not trained on how to use the security camera system and would not be able to help with potential video evidence of the crime. She was also unable to explain why the door alarm system had been removed from the units. The boss above the manager was non responsive to calls from her employees regarding this serious security situation. I was left with no answers and very little concern for my situation. This facility should be avoided if you value the security of your belongings and good customer service.
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August 2023 by Madeline Kern
Good storage facility. Clean and easy. Moses was a great help signing us up. Really nice guy.
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August 2023 by SuperMusicNova
Asia was very helpful and even gave me a tour of the building .. It’s very clean and it not crowded with people ! Definitely coming back
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August 2023 by Michael Brown
I came into your facility and I talked to your worker Asia about storage and she was very pleasant and she showed me around
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July 2023 by Mike Jones
Since the new ownership has taken over, customer service is nonexistent. They hardly ever answer the phone and the people working there seem like they hate their job. It’s a shame after all these years I was there I have to go somewhere else.
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June 2023 by Nichole Miller
I would not recommend this place. I had my things stored there for many years and had no issues until August when they were bought by Secure Space.In October my unit flooded due to a pipe bursting above the unit. I was told initially it would be taken care of and I would be reimbursed for my items. That did not happen. I was given the runaround, never got a return call. I am out of childhood photos and personal items and not one person from this company has contacted me as how to handle the situation. After numerous emails and phone calls. I have been hung up on numerous times by the manager Asia and other employee Aura at the site.
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June 2023 by Karrie Tolin
Secure Self Storage has a certain feel that you have to experience for yourself. The old building has its own history. The employees here are very mellow and easy to work with. I especially noticed Moses working very had to upkeep the building along with helping customers.
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June 2023 by Can am x3 Greg
It sold and isn't nearly what it used to be. I've moved somewhere else along with alot of other people and you would be wise to find anyplace else than here to store your stuff. Theft is my biggest reason for leaving but it's a close 1st to the people that run it. Go anyplace else than here. After being there almost 10 years and then these people take over and becomes the worst storage facility in the area
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June 2023 by DavidW Montgomery
I'm from unit 1204 and your location on 2201 S. Tacoma Way in Tacoma WA and your employee Moses is one of your best employees you have he's there to assist you with everything you may need...
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June 2023 by Yoshi 23
Moses was excellent! He made our experience quick, easy and pleasant.
