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February 2024 by Shaun LaVigne
I had a bike shipped from another state to their store to assemble it and they were amazing from the first contact to me picking my bike up! The bike runs great and they were kind and understanding the whole way. Wes and the whole team there is great. Highly recommend.
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February 2024 by Ryan Lindberg
Staff was unbelievably helpful, and had endless amounts of knowledge.
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February 2024 by Justin Wade
Decided to finally stop in. I run or bike past the store all the time. But needed some aero bars and drove over. To my surprise there was a ton of parking. So…that problem I created in my head was solved.The gentlemen that worked when I went in were extremely professional and knowledgeable. Most of my knowledge comes from quick Google searches and I got to ask some very basic questions and they were very kind in answering.I think I found my new bike shop 1.5 years after moving to Tacoma.Also, the location is large and the prices are excellent. Great vibe and convenient location for those Ruston rides!Lastly, prices on fuel were solid. Bought this GU drink to see if that can offset my lack of calorie intake during long rides.
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February 2024 by Shari Addleman
Knowledgeable, welcoming, and kind!! I had remaining balance on a gift card from previous store that Trek bought and Trek honored it without question! I wasn’t expecting that and they were very gracious about it!! It made me want to bring them all my service and share my positive experience with others!! Thank you Trek!
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January 2024 by Brian Wild
Welcoming and personable, expert bike adjustments
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January 2024 by Amy Ankenman
Everyone was very friendly and helpful and knowledgeable in helping pick out a bicycle that check all the boxes of what I was looking for.
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November 2023 by James Goldsworthy
I just picked up my Trek FX-1 hybrid bike. I ordered online so this was the first time I saw it. Beautiful! I was greeted with enthusiasm by the staff as I walked in. I met Jason who went over my bike with me. He covered all the basics including making sure that I had the proper equipment for safe riding. Also gave me some GREAT tips about which gear combination to use and when to use them. My last human-powered bike was a 10 speed so I appreciated the quick tutorial! Went outside with the bike (took a picture of course!) and loaded it up. And off I went. Great experience with the Trek Bicycle Tacoma North crew!
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October 2023 by Dwight W.
I purchased a used Trek MTB for my use when I visit here a couple of times a year. It worked fine except for a brake squeak that occurred when it was rolling. I researched local bike shops and it appeared that Old Town Bicycle was one of the best for repairs. I took it in to them to replace the brake pads. They recommended a tune-up since I had just bought it. They called later and said it needed a new derailleur, chain and other parts, I said go ahead. When I returned for another visit I tested the bike and found that under load the chain would jump on the rear cogs and the squeak was still there and no new brake pads. I took it back to the store that was now under new ownership as Trek Bicycle and Wes the store manager thought the derailleur needed an adjustment. After taking it out for a ride the problem seemed to be worse and the chain broke. I returned the bike again and this time Wes said to leave it and they would check it out thoroughly. However in the meantime Wes set me up with a brand new Trek MTB loaner to use while they were doing the check out. They went ahead and replaced the derailleur, the rear gear deck and the chain and this time even the brake pads all for no charge! I was blown away by the customer service from Wes and his team at Trek Bicycle. With poor customer service often being the norm today I can't recommend these guys enough, I am impressed.
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September 2023 by Jeanette Granstrom
Was looking for a reasonable price to have someone assemble a very challenging bike. They did a good job for under $100.
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September 2023 by Jay Durgan
It’s the people like Wes, Doug and the rest of the professional crew that makes this my go-to shop.
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September 2023 by Carmichael C
I was stopping by this store by way of Los Angeles to tackle a bucket list ride to Paradise Valley Road at Mt Rainier. Trek Bicycle Tacoma North End helped me out with getting my tires prepped and repairing an obscure valve anomaly. The staff were friendly, courteous, and exceedingly knowledgeable with bike mechanics. The store was exceptionally organized--Locating accessories and essentials was a breeze. I will be sure to visit this store again on my next Tacoma trip!
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September 2023 by Jordan Wenta
They've been really helpful when getting started with cycling!
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September 2023 by Nancy Iannarone
Great shop/repair department. Knowledgeable, friendly and great customer service.
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August 2023 by Andrew Grace
I happened to swing by after work it was their first day open. The staff was very nice and Wes was very helpful. Glad I could be the first sale on the first day for Wes!
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August 2023 by Nicki Mayer
Great spot. Nice paths nearby for riding. My new go to place.
