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September 2023 by kiley
this place is awful customer service, all the girls working there were sitting at the register on their phones. There was one girl sitting on the floor in her phone as well and they did not care to help us , went to ask one girl for a fitting room for me and my friend and her text was apparently more important ? and as were checking out their conversation with each other was more important as well.. crazy behavior ?
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July 2023 by Chris Goldby
Disappointing range of t shirts, having visited the chain in California. Tilleys much better sekection
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March 2023 by Carolina Velez
I went to Pac Sun on February 17th and I did not see any employees around. I went to checkout and there was two girls sitting on the ground behind the cashiers on their phones…very weird i’ve never seen this before and they didn’t look too happy to have to get up to check me out.
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February 2022 by Jody D.
"Sorry store closes at 6, we close the fitting rooms at 5:30" stated at 5:30. I needed to compare a size small and medium of a shirt I was going to purchase. Guess I didn't purchase the shirt. Unacceptable customer service by "Giselle" (apparent name with hesitation) on 2/20/2022
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December 2021 by Gina-Maria Hume
Nice selection of clothing but the staff couldn't be bothered to look up from their conversation to help us check out and when they finally saw us they seemed annoyed at our presence
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February 2021 by War. Chief
Excellent place for surf clothes skating shoes just a lot of things to look at. They kept up on cleaning up after each customer, which is always cool to see, Thanks. Before I went to this location, the last Pac-Sun I was at was in Huntington Beach California, where I was born. I like this location just as much, and they have almost everything that others locations do but, they can order it for you. ???
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December 2020 by Kea M.
Every year I spend thousands of dollars at this store my kids love the clothes. So, I was extremely surprised at the horrible customer service we recieved. Embarrassed even. The situation: I needed to exchange a dress for my kid it was too small. The dress was part of a BOGO thing. So all I wanted was the same dress but because they didn't have it it I was forced to get a different dress. So I did, a cheaper one but off the same rack. I had my kid go try it on the lady with black curly hair wearing glasses was cleaning the stall (thank you) then my daughter asked to try the dress on n she slams the door shut walking away looks at my kid n days someone will open it for you. So this lady goes to the cash register to ring people out didn't even bother to ask another employee to open the stall she was just in. But luckily one if the nice girls came to open it. Fine. I'll let that slide. As a customer my expectation is they will honor the bogo because I'm forced to get something different. But instead I end up paying MORE because they did not want to honor it. So, my mom had a few questions and we needed clarification because the dress I repurchased was marked cheaper yet I had to pay more even without the bogo. The same curly black haired j*** with the glasses cones over n immediately starts yelling at us in a condescending way as if we were stupid. I kept quiet to let her finish and then she tells "YOU UNDERSTAND". No because you didn't shut your mouth long enough for us to explain our question and get clarification. Yelling at us in front of customers and employees. Needless to say I was appalled. Because if this horrible encounter. I'll be returning ALL merchandise I have purchased this month. I WILL NEVER EVER STEP FOOT IN THAT STORE NOR WILL I EVER PURCHASE ANYTHING FROM THEM AGAIN. MY FAMILY HAS AGREED TO NEVER SHOP THERE AS WELL. BEST BELIEVE ILL BE SPREADING THE WORD REMEMBER customers keep your a** in business n the more you loose to poor service the more you loose in revenue n during this pandemic I don't think too many buisness' can afford that.
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October 2020 by Dawn-Richard Thomas
I was very disappointed when I was asked to leave since I was wearing a face shield due to medical purposes. I don't have a problem with you implementing certain procedures due to State mandates. But wearing a face shield is better than me not wearing nothing.. But it is not right when it becomes a peeing contest on why I should be able to wear a mask for a short time when she had illnesses that she had to wear them for 10 hours. You do not know my medical situation! How do y
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August 2020 by Beverley K.
Rude employees, and careless. The people in front of us took 27 minutes and they were kind to them and folded every piece of clothing but when it was our turn they were rude and carelessly threw the clothes into the bag and their attitude was disrespectful. I was uncomfortable and don't want to go. he was a man with blond highlights in his hair. Me and my friends are never going back and telling all of my friends to never go there.
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July 2020 by Kurt Aikido
Good Mall store for California esque clothes and swimwear. I'm not big on big box stores and National chains but the staff here was super helpful in helping me find correct swimsuit sizes for a gift.
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February 2020 by Cleopatra Badness
The workers here are awesome. The clothes and presentation are clean. The customers here have huge attitude problems, it’s sad how rude most of you are to the workers in these stores. I love to shop at the Tacoma location because the store is clean and stocked whenever I come, but I can’t stand most of the shoppers and their entitled attitudes.
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January 2020 by Jordan Hong
i love shopping here for lots of reasons. first is that they carry some really great pieces and fits my aesthetics. second of all is the people who work here, especially the manager Sarah. She is amazing and super helpful, always have a smile on her face and always sweet. she might look serious sometimes but she’s actually one of the nicest person i’ve ever met in tacoma mall. but i do wish they could carry more brands with bigger sizes like XL hoodies and t shirts. overall great experience!
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January 2020 by Cleo K.
The comments about the staff here are not true. The workers are always friendly and someone is around if you need to ask a question every time. My daughters are always asked if they are doing ok and they help them get new sizes when trying things on. We thank you for the excellent customer servicing! The lady with curly hair is so nice and always smiles at you while she works, she does good job. We love to shop here
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January 2020 by Angelo C.
like the clothes here, obviously some a lil overpriced but that's expected bc it's branded. only complaint abt this location is again that curly haired girl w the glasses. she is so annoying, rude, n loud it's so irritating. she always talks on the job n this might sound biased knowing that she is probably a white, but she seems to always glare n stare at customers that are colored, like me. my skin is brown n she always gives me the "this person is suspicious" look. she always asks me n even my sisters, "are u doing ok?", "do u need help w anything?", and/or "what do u need?" she would be rly repetitive w those sayings, obviously bc she thinks we're sus. like grow up, i'm 14 n i know better than u. / this is kinda late of me for saying this.. but last summer, i visited this tacoma location to shop for some clothes nd i remember there was this black couple who came in n were sorta shopping for a while n were taking a lot of clothes in their hands bc they wanted to search for the right sizes of theirs. normal to do, right? but this lady decided to threaten them by calling security for no reason. she was very vocal abt it, for her fellow coworkers n customers could hear. the couple were shook n were speechless at the time bc of her behavior n attitude. i even told them something like, "just ignore her she can't do anything." she kept shouting out loud, "UR OBVIOUSLY DOING SOMETHING SO I'M CALLING SECURITY!" n the black woman said, "go ahead! can u please stop ur threatening me n my boyfriend! we're jus shopping for clothes!" n the curly headed girl shouted back, "NO! I AM FEELING THREATENED, SO I'M CALLING SECURITY FOR MY OWN SAFETY!" - SO PATHETIC! IF THIS COUPLE WERE WHITE, SHE WOULD NOT BE ACTING THIS WAY FOR SURE! SHE IS A RACIST, IGNORANT GIRL WHO DESERVES NOT TO WORK THERE AT PACSUN N SHOULD GET FIRED! READING THESE PAST REVIEWS, I AM SURPRISED THAT SHE HASN'T BEEN YET! I HOPE PACSUN DOES SOMETHING ABT THIS BC THAT'S UNACCEPTABLE N UNPROFESSIONAL FOR THIS GIRL THINKING SHE HAS THE RIGHT TO TREAT OTHER CUSTOMERS LIKE THIS. SHE SHOULD LEARN FROM THIS N CHANGE HER ATTITUDE TOWARDS CUSTOMERS. they even say, "we treat our customers very well actually." THAT IS SO CRAZY! SHE KNOWS THAT IN THIS TYPE OF WORK INDUSTRY THAT THE WORKERS ARE EXPECTED TO HAVE CUSTOMER SERVICE. BUT SHE IS LACKING THAT 100%! *also if u guys were wondering what happened to the couple, security kicked them out all bc of her. *also this girl works here literally like everyday. EDIT: i saw her again today, n i just tried not to look at her for ion need to see her annoying rude face nd i was trying to avoid her making looks at me. i got two items n wanted to try em, so i asked her for a fitting room. she was not that rude, but she kinda made a face like "i don't have time for that." so, she shouted at this other girl "can u please get a fitting room for him!?" like stop shouting, ur voice is irritating. she then continued to talk loudly abt some DIY whatever, like "I'M TRYNA FIGURE OUT THESE DIY THINGS BUT IDK U KNOW!?" also quit tryna make convos w ur workers when they prolly don't like u either bc of how irrelevant u are. anyways i went in the fitting room, tried them on, n then went out n wanted to check out. the girl who checked me in to the fitting room asked me, "are u ready?" in a stuck up tone so i replied, "yeahhh?" she came to the counter n i decided not to get this one hoodie bc i thought it it wasn't worth it. anyways back to the subject i said "ion want this one." n i looked toward the back n the glasses girl started covering her mouth n laughing w this other snob. n i'm like, are u laughing bc u think i'm not getting it bc it's expensive? like quit making t
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December 2019 by Pa A
I don’t know why people don’t like the woman with glasses and curly hair. She is so friendly and does her job well, she is always running around making the customers happy! This store is clean and staff is helpful. We love PacSun.