Public Storage in Tacoma offers convenient and affordable storage options with a focus on customer service. Customers can reserve a space for free online with no commitment, and the option to skip the counter using eRental makes moving in easier. The staff, including a friendly and professional employee named Sharron, is highly praised for their helpfulness and personal attention. Sharron is known for going beyond expectations, assisting with online rental issues and providing excellent service. The location has received positive feedback for its simple and easy rental process, and customers appreciate the proactive communication about rent increases and account management. However, some mention that the hours—6 am to 6 pm on weekdays and slightly shorter on weekends—may not suit everyone, particularly those working non-traditional shifts, as other locations stay open later. Overall, the storage facility is recommended for its reasonable prices, kind staff, and reliable service, making it a good choice for short-term and temporary storage needs. The friendly environment and helpful employees contribute to a positive experience for customers in the area.
Easy to set up on phone, very nice experience to complete rental with both Stormy and Sharron.
May 2026
Wow! Such great service from Sharron. Twice she has been on site to answer my questions and guide my rental needs. She’s one of those rare, invested, in-person customer support angels.
May 2026
Sharron was extremely helpful and made sure everything we explained in great detail. I highly recommend recommend coming to this Public Storage location off of 512 freeway and Pacific Avenue.
