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“Naomi was incredible.
Despite several customers all needing assistance, it seems that my experience wasnt affected at all as I was still able to get the service i needed to fill my complicated order without feeling like I was being put off. Despite being busy she was cheerfully helpful to all.
Thanks”
“Had the heels on a pair of cowboy boots built back up. Excellent work, the quick turnaround exceeded my expectations. They looked like they had quite a bit of business! I was in and out quickly both times.”
“Go see Jim! After many pairs of the same boots over ten years, he was able to take the time to fit me into a new size that fit even better. This is the absolute least I can do for such a great experience.”
10AM - 8PM
4502 S Steele St, Tacoma
Shoe Stores
“Came today just to look around and was pleasantly surprised by how nicely staff works there. They gave me and a lady who was shopping as well all of their attention. I felt very welcomed, staff was just super nice and caring. The store looked very clean and neat. I ended buying a beautiful pair of shoes and a bag. I will definitely come back again for more.”
“Accidentally got my daughter the wrong size shoes (they grow so fast!) and went in to exchange them. The salesperson was so friendly and helpful it made the whole thing a breeze. I really appreciated the excellent customer service.”
“The associates were very friendly and service oriented. They showed us all the products we asked about and even gave us a gift box. Great customer service from everyone!!”
“The ladies working here are very helpful! I stopped in to check out the sale going on and both ladies working were so kind. They helped me navigate the different styles of pants to fit my baby’s body type best. Thank you!!”
“The kindest, most helpful Mgr I have run into in any retail store I have been in. I believe her name was Amber and she helped us from walking in the door to helping a very elder gentleman in the store and even stayed with him on the outside while his car picked him up out front. Young woman has restored my faith in service. Thank you Amber.”
“We visited to find some shoes for our adorable 2-year-old son, and the lovely staff member who assisted us was incredibly patient and kind. She took her time to show us around 5-6 pairs until we found the perfect pair for him. A big thank you to the wonderful staff! ?”
10AM - 5PM
1917 S 72nd St, Tacoma
Shoe Stores
“I brought my mom here because she has a pair of SAS shoes that lasted 10 years and she thinks they have a little more wear in them. Miss Carolyn was the sales associate who worked with my very difficult to fit Mom. Miss Carolyn was amazing. She listened to what my mom needed and the problems Mom has with her feet. Miss Carolyn knows her shoes! She was able to suggest different shoes that Mom had never considered. She brought out 22 pairs of shoes for my mom to try on. 22!!! All without a hint of frustration, judgment, or impatience. She kindly listened to what Mom said about the fit and found shoes that worked. Mom walked out with two new pair of shoes, and I walked out with great respect and appreciation for Miss Carolyn!”
9AM - 8PM
2505 S 38th St Spc #A-113, Tacoma
Shoe Stores
“I love coming to this this shopping center for my Sketchers!!!! Aneshia helped me over the weekend she was so sweet and helpful. Came out of no where to help me and my wife shop for shoes for both of us. Thanks girl!”
“Shout out to Lali for helping me purchase jeans yesterday for my wife and I. I think I was in there about 20 minutes trying on 7-8 pair; and found the exact pants I wanted and two pair of jeans for my wife. Really enjoyed the experience. I have been there many times over the years, and will continue to pay for the most expensive, beautiful jeans just for the customer service. They were really busy and the manager kept their cool. There is respect between team members, lots of please and thank you. They even folded the jeans and put them in a bag neatly and walked around the counter to hand it to me. Thank you Lali and crew,
Dr. and Mrs.”
“This would be a 1 star but thanks to Caleb he turned my experience into a 5. I went into to do a simple return but Kylee decided to dance instead of giving me the Vans family experience and provided decent customer service.”
10AM - 8PM
4502 S Steele St, Tacoma
Shoe Stores
“A little on the pricey side but I'm ok with that for a couple reasons. One hey it's the mall and their space rent is at a premium. And 2 the selection they do have is pretty unique. I bought 2 pairs of shoes and id go back just because the selection was really good. Clerk was pleasant and helpful and there was no pressure to buy from her. Just good service and quick checkout.”
“Went in earlier today to look for a very specific shoe. They had sold out of it- but the sales woman I talked with was super kind and helpful, even suggesting some other spots where I might be able to find these elusive shoes.
I really appreciate the extra help and upbeat attitude! Thank you!!”
“Could not be happier with my experience at this store. I waited to leave a review because I wanted to see if my shoes and insoles actually made a difference. And what a return on my investment. I am 33 years old, I work 10 hour shifts (mostly on my feet the entire time) and I was starting to develop plantar's fasciitis. Because it was just starting to creep up, I wanted to see if lifestyle changes might fix my pain before I go spending hundreds of dollars on custom orthotics and podiatrist appointments. The ladies at this store immediately greeted me and treated me like a queen. I was actually taken aback a little because I've never received such great customer service at a shoe store. They were also very knowledgeable about the features of each shoe that I tried. I came away with Hoka shoes for work, special inserts for better arch support, and some Vionic slippers to wear around the house - because I am a busy mom and foot health matters to me at home too. These Hoka shoes must be popular because I saw several women come and go to buy some while I was deciding which shoe worked for me. I did spend a little over $300 after tax out the door, but still less than those custom orthotics would've cost me - and I must say it's been a difference of NIGHT AND DAY with my pain. It's nearly vanished! I will absolutely be returning to this store in the future and I am so grateful for all of their assistance! The woman who helped me even took the time to teach me a few different ways to tie my laces to maximize comfort. I wish I could remember her name, but unfortunately mom brain strikes again. I will never forget the experience though, and I would definitely recommend this store to anyone in a similar situation. Worth every single penny!”
10AM - 8PM
4502 S Steele St, Tacoma
Shoe Stores
“⭐️⭐️⭐️⭐️⭐️First of all, you guys are great! You always have great customer service, everybody’s always super busy working hard, and you have a great selection and I’ve been shopping there for many, many, years….buuuuuut….Every once in a while, I’ll get a plastic price tag thread that has been shoved up into the seam of the collar of my Tshirt, and when I snap the tag off or the plastic thread holding the price tag, the top piece that breaks off gets stuck inside the seam of the collar, and after a while of wearing it, it will start to scratch or poke me in the neck, sometimes, not all the time, but when it does it’s super annoying lol, and you can’t get this little broken piece out of the collar seam without (being a Ninja) poking a hole in your shirt, stretching it out, or destroying the threads a little bit…is there anyway that you guys could find a different spot to put the price tag? lol Probably not, but I’m pretty sure I’m not the only one who’s been bummed out by this and it’s NOT a super big deal…just a heads up. In the picture you can see where the plastic price tag thread goes up under the collar seam. When that top part of the plastic thread gets snapped off, that little plastic piece gets stuck up in the collar seam, and it can be sharp enough to poke through and scratch or poke your neck…so annoying…lol…I still gave you guys a FIVE STAR rating and I still shop there all the time ?⭐️⭐️⭐️⭐️⭐️”
“Finish Line Tacoma is by far my favorite sneaker store at any mall.I've been shopping here for the past year and always look forward to stopping in to find the latest kicks from some of my favorite brands. Whether it's adidas, Jordan, Nike, Puma or New Balance, you are sure to find whatever shoes you're looking for at this location.The staff and team work diligently to provide a superb shopping experience. Mark and Jeremiah are my favorite associates. They treat me like family members and our conversations are always delightful. I appreciate their knowledge on what's new and trendy as well as the product recommendations they've made!Overall I would highly recommend Finish Line Tacoma. You will be impressed all around!-Kamal”
“I had a really pleasant experience selling clothing today - I showed up midday with a few items and left with far more cash than I had expected - start to finish I was at the store less than 30 minutes. Was a nice alternative to donating or trying to coordinate sales on something like “offer up” or marketplace. Staff was also really polite and professional!”
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“Wide assortment of products for running. I went in for insole for the old work boots. Got my feet scanned and had insoles in my boots 15 minutes later. Also had very friendly staff who helped me through the whole scan and try of insoles and even checked me out.”