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October 2023 by Leonard Nigro
Just bought another TV and soundbar from Video Only. Mason Abbot was my salesman. His customer service is the absolute best. Definitely ask for Mason if you go to Video Only in Tacoma.
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October 2023 by Mister Jones
Had an amazing experience there. Mason was super friendly, helpful and knowledgeable about the TV inventory. He even did price comparison for & really worked hard to help us make the right choice. Shout out to Frank. Prices are super competitive here?️?
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August 2023 by Shalene C.
After leaving the box chain competitors store frustrated and empty handed, (that's next to the bus park and ride) we decided to Google for "sound bars" and found Video Only had them. Not only did they have them, but they have extremely knowledgeable and friendly employees there. We were promptly greeted and shown a vast selection of all tvs and sound bars, and they worked with our budget. Jason was patient enough to show us comparisons and showed us how they worked before we decided on one. He also printed out instructions on how to set it up, and told us to call him at the store if we had any problems setting it up. I definitely recommend this place when you need knowledgeable people to help you decide on sound bars.
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August 2023 by Jan D.
Just got a new Samsung smart tv. Andres is a great sale person not pushy. He delivered the tv and installed it himself as I knew I could never do it. Got the Direct tv to coordinate with the Samsung. He is ver nice and polite too. Now I can enjoy British tv. Thanks again Andres
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August 2023 by Tony L (Casual Observer)
I happened to come across this store when looking for an HDMI cable for my TV. They're low key but offer just as much as the bigger name electronics stores. However, they're more of a bare bones store without all the glitter and shine. I got a heck of a bargain purchasing my HDMI cables here. The picture and sound from my TV and surround sound is amazing! The staff was very knowledgeable, friendly, and engaging. My only disappointment was that they didn't offer mounting kits for TVs and soundbars. But it's not a deal breaker to come back here for other electronic products. I intend to make several purchases here (TV, sound, etc) before football season begins. Video Only is definitely a hidden gem.
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June 2023 by Dane Felty
Unfortunately I didn’t catch their names, but the gentlemen working tonight (6/14/23) were fantastic! Extremely knowledgeable with great prices, thanks guys!
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April 2023 by I am Neo
Good selection and the best prices around. They bring in high quality products, not the made to lower spec items of the box and warehouse club stores. You can see the difference. Employees are very knowledgeable and helpful. I've bought things here for years with no issues. I've never found anything lower priced after buying here. Their speaker selection is impressive. Give them a try. Their receiver selection is nice as well. Do your research, use the whole model number to find the source of the likely low quality panel in your box store TV, or go to video only and know you are buying the real thing. You can see the difference in the brands at video only, versus the same brands at the wholesale clubs and big retailers. And you'll pay less for a picture that is great!
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March 2023 by Drew Tuck
The staff at Video Only are getting all my business. Byron and Andres took care of me!! I called with question's about different home theater system's, and they did so in a great way! They even went to Federal Way to pick up my floor speakers for me and was going to deliver them to me!! One of the floor speaker's was damage, they ordered me a new one!! Great Customer Service!!
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March 2023 by Yohana Nelson
Amazing experience!! Good service, great price, and they took care of my dilemma. I explained my situation, and they went above and beyond to care for me. Thank you for making everything happen ALL on a Friday night, before Super Bowl weekend! You guys are ROCKSTARS!!
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February 2023 by Tyler Haines
Just bought a 65” LG C2 from Kyler and couldn’t be happier. You won’t find a TV cheaper anywhere and their 4 year extended warranty (for a total of 5 years) for $100 is unbeatable. Kyler is awesome and is super knowledgeable about what he is talking about. Just gained a customer for life!
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December 2022 by Renton G
Super helpful staff and really great prices! Don't wait till Black Friday to get your TV or sound bar, try this place. They not only will price match most items, but will also give you a better deal than what you can find online.
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December 2022 by G Goodfellow
Awesome prices and the sales people are super knowledgeable and friendly.However.That is overshadowed by that install guy. He took advantage of my partners lack of knowledge to cost us an extra $200. We would have just installed it ourselves of we'd known it was gonna be scammy.
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December 2022 by Michael
My wife and I were looking around for a specific model of Sony, A80K, that we could buy in person before the holiday but everywhere online we looked was hours away. Eventually I called into Video Only, thank you commercial jingle from a dozen years ago, in Tacoma and talked with Kyler the Sales Manager. He was extremely helpful right off the bat and not only held their last A80K on the side till we arrived but also gave us a deal if we decided to purchase by knocking the price down further from the sales value and throwing in a 3-yr warranty for free.Once we made it in Kyler was extremely friendly and relaxed, he didn't try to push anything and let us take our time. He was very knowledgeable and answered any question we had. We had such a great time we not only picked up the TV that night we also purchased a LG soundbar and subwoofer to go with it, which Kyler helped us decide on with thorough facts and clear explanation of the different brands, styles, and quality.All and all while Video Only doesn't have a website like many of its competitors nothing can beat a conversation with a human, especially ones that are so knowledgeable and friendly as Kyler. They will go out of their way to make sure you have a great experience and the deals offered couldn't be beat. I can't recommend Video Only - Tacoma enough and would suggest it's worth checking out if you're looking for a new tv or speaker system.
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December 2022 by Carson C
Thanks Andres and J for the amazing deal on the 77” C2 OLED. The price was crazy low and way lower than costco, Best Buy or any other big brand store! Plus the paper work was easy and I was out the door in minutes!
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November 2022 by Sean D
With the best prices and best customer service, this is the place to buy new TVs. Byron was super knowledgeable and helpful and made it easy. I've started recommending Video Only to my friends and family and I'll be coming back here for all my TV needs.
