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January 2024 by Destiny Brown
Brandon is totally awesome. Very professional , very helpful
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January 2024 by Felicia Jette
I recommend the agent was knowledgeable and very helpful and he went over everything to make sure I understood everything
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January 2024 by Tamara Leitch
The young man who helped me was knowledgeable, courteous and friendly. He explained everything very clearly.
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December 2023 by Ryan Earl
First time self-storage renters and Brandon was very helpful getting us setup. Great experience!
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December 2023 by Meichele Boisvert
Most stupid self storage I've ever been to. We could not get in to our unit on the first floor without going to the counter and waiting for the employee to help all the other customers first.
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November 2023 by Daniel Chua
Great service! Chris did a great job explaining everything to us. Definitely would recommend.
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October 2023 by Bdschm
Chris was very helpful and professional. I felt bad because he had the Sun hitting him (and customers) directly in the face in the afternoon! The company should invest in a sunshade on the large office west facing windows.
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September 2023 by Ninja Mama
I was able to look online and get an idea of pricing and specials. So when I went in to the office I was pleased to get the exact same pricing from online. I was happy to get the 2 months half off deal. The lock that is required for the storage unit is a bit $$ and was able to find it online for much less. Regardless I am happy with the service I was provided with and value the clean, well lit hallways. Most of the units are inside making it a safer place to store your items. Security codes ,cameras make me feel as if my items are secure.
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August 2023 by Josh Carlisle
I recently relocated from North Carolina out to the Tacoma area and I needed to store the entire contents of my house while I house hunted. I had reserved a large storage unit with a very recognizable national brand but when I arrived they changed their minds about leaving a UPack trailer over night at their facility and left me high and dry. We had the upack a day out so we quickly started calling around to area self-storage facilities and most either did not want to accommodate a temporary trailer pod or didn't have the space. Fortunately I called West Coast Storage and they had availability and were able to accommodate an overnight for a trailer. Brendon and Chris went above and beyond to find me storage unit that fit my needs with good access and then really helped to make sure the parking space was available for the trailer in front of the storage unit. Really really great experience, they totally saved me a-lot of headaches. The facility is very nice, well maintained, clean, and safe and in a really convenient location. Highly Recommend!
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August 2023 by dawn faker
We utilized the Tacoma/Fircrest location next to Home Depot. We have not had a reason to use self storage in the past and not to confident in the protection of our belongings(we are moving after 35 yrs in our home). West Coast Tacoma is clean and well maintained we had our unit 10x20 for several months. It would have been better if it had perimeter fencing and we noticed some sketchy folks around a couple of times. That being said, it was a good experience. I we want to specifically mention Branbon a manager we dealt with, he was very attentive to our concerns and addressed all of our issues, he initially walked the interior of the facility with me and conducted a thorough quality check. I was clear I could contact him with any issues and he would address them. He made the check in/ check out process clear and simple. He is a good manager. All in all it was a good experience and we would use them again. Hopefully with more managers like Brandon. Tim&Dawn, Tacoma.
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August 2023 by Douglas Tibbitts
I have suffered a traumatic brain injury that makes things difficult for me, and unfortunately those who deal with me.Brandon handled things like a pro, his level of patience and professionalism is hard to find these days.Thank you Brandon
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August 2023 by Joyce Winfrey
Brandon and Chris were amazing and so helpful!!! 5-stars!!!I have rented from West Coast Self-storage before, as well!!!
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August 2023 by Jennifer Lowery
Brandon gave wonderful customer service today. Professional, friendly and efficient. Great experience!
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July 2023 by lggerard
Brandon was excellent. Professional, helpful. Only problem was when I tried to close the door of the unit I just rented, it came off the track. That was worth a star.
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June 2023 by Ariana
Brandon was so incredibly helpful throughout my move out! Brandon went above and beyond making sure I was taken care of, even going as far as to find me a uhaul at another location since all of theirs were booked. Give Brandon a raise!
