West Coast Self-Storage Fircrest is a trusted local storage facility serving Tacoma, Fircrest, University Place, and South Tacoma. Customers report the startup process as simple, seamless, and easy, often completed online or in just a few minutes in the office. The staff is consistently described as polite, helpful, professional, efficient, awesome, prompt, and attentive, with specific praise for their knowledge and for going above and beyond. The service is called top-notch, with staff that listens, provides exact service, suggests improvements, and follows up. The facility itself is noted as being secure, safe, clean, and nice, offering both heated indoor and drive-up access units. Convenient features include late hours until 10pm and a restroom for renters. However, some minor drawbacks are mentioned, including cramped parking and recent price increases. A significant point of criticism involves the security personnel at night, described by one customer as extremely arrogant, unprofessional, and startling, using loudspeaker commands in a way that overshadowed the otherwise great office service. Overall, the facility is praised for its excellent customer care, including efficient processes like prompt prorated refunds, leading many to rent with confidence for the long term.
Erick,Eileen and Rick were really friendly and helpful.🙏🏿
August 2026
Kyle is very good at what he does. He Always has a positive vibes between me and him. Never had a bad moment or bad customer service from Kyle
July 2026
Had an issue with the system not letting me into my unit, after hours service was unable to assist. Kyle was able to quickly and professionally rectify the problems I was facing. Much appreciated
