“I had a very pleasant experience with Toppenish Ace hardware the associates greeted me and took me to the product I needed and we had a friendly conversation with lots of laughter”
“Great place to shop. Customer service was great, and the workers helped you out very professionally. Jose is always a great guy to talk to. He makes you want to come back and shop every time. Very clean, and well organized, which made it very easy to find what you needed. If they don't have what you needed, they look it up, and order it for you quickly, which makes shopping easy, and convenient for you as a customer. I needed a certain item, but they didn't have, but were able to order it very quickly. This is what customer service is all about, making sure the customer doesn't have to keep going to stores looking, but being able to rely on great customer service, and getting what you need quickly. The quality of products they have is also great. I recommend others to try shopping here, and experience great customer service. Thank you Jose, and team for all your help each and every time.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.