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“I recently brought my laptop in for a battery replacement and a keyboard repair. All the staff members I spoke with were extremely friendly and knowledgeable. They informed me of any cost that could be involved and called asking permission before doing anything. 10 out of 10 recommended.”
“On May 2nd my Motorola g stylus 2021 the battery dies on me which I just replaced it last September. I went on line to check out where can I find Verizon store to see if they can figure it out for me and why the my phone battery always on 80% when I went to bed the night before and wake up with totally dead phone. I spoke to Taylor and he checked the apps to see if one or more draining the battery ? but there's no and it looks like it, it just the battery gives up. Taylor informed me that Verizon have an upgrade for me on my account pixel 9 pro with signing up for 36 months for free of charge, then I asked him if I wanted to go the pixel 9 pro xl instead he said that just fine just pay the difference of $200+ tax and it's yours. I did pay the difference and Taylor transferred all of my apps from the old Motorola phone to the new pixel 9 pro xl with a little bit of charge $35.00
Taylor went above and beyond to help me with my situation.
I call Taylor several time after I purchased the phone to ask him for help on the phone and he was very polite and professional each time to help me, and on top of all that I asked him if he can add my new pixel 9 pro xl to my blue tooth on my Camry without Hastings he came out and installed it to my Camry.
The customer service at that store where's Taylor worked it was flawless and excellent service I ever been seeing.
I recommend everyone needs a new phone or any other services to go to this TCC Verizon store on
1200 Cooper point Rd
And asked for Taylor to help you. You will not be disappointed.”
“Ethan & Lucas were awesome!- quickest screen repair! Excellent customer service
Went another time Vlad was awesome too. Very fast service thanks guys”
“Great service. A little pricey compared to other places but the turn around time makes up for it. Instead of driving to Seattle and waiting 3-5 days for a repair, these guys ordered the part and fixed my screen (S22 Ultra) in under an hour.”
“I have previously written a review for this store for David and wanted to follow up and give further recognition to some outstanding employees at this store located in Lacey. An employee named Darren (possibly Darrin? Not certain of precise spelling?) was able to provide me with excellent service as well as other customers. I saw him multitasking between 2 other customers by himself, including an elderly lady with a slight language barrier and what appeared to be very little knowledge of technology and Darren demonstrated extraordinary patience helping her, as well as another customer, both at the same time. All I wanted to do was make a payment that day and Darren got to me in no time right after he was done with those two other customer and was very courteous to me and answered all my questions regarding my bill. I noticed Darren did not have any coworkers with him at the time and showed precision and efficiency helping myself and the two other customers all the same time. I’ve also stopped by before to make other payments and there was an additional employee on a separate occasion that was new, or newer, to the store, and I didn’t catch his name, but he was so kind to me because he recognized me from previous times I had made payments at the store and he said to me that I am “the most polite person he had ever met.” The reason he said that to me at the time of my visit on this occasion was because I was waiting to make a payment while on my lunch break at work and I had to interrupt him while he was helping another customer and I said to him “I’m sorry to interrupt you, but I’m only trying to make a payment, would it be okay to take care of this bill really quick?” He informed me he would help me as soon as possible and I still feel terrible about interrupting him while he was helping another customer, but he was incredibly professional, finished with the customer he was working with and got my payment completed right away and I was able to make it back to work on time before my lunch break ended. Once again, I do not know his name, but he deserves credit for his phenomenally friendly service just much as Darren. Every employee at this store I’ve encountered has provided a positive and friendly experience and I hope these fantastic employees get credit for their work.”
“I spoke with Corey today, he was able to assist me with upgrading my iCloud memory. He is extremely professional and knowledgeable. Great customer service and an asset to your store. He deserves recognition and rewards”
“Met Joe who greeted me immediately after I walked in. He listened to my issues and then quickly went over the various options I had and different technical troubles I might have in the future with my device as I travel around.
Glad I came in. I thought it'd take up my whole lunch time, but I was in and out in 10 minutes.”
“Amanda is this best! Had a small issue with phone and she fixed it with grace and professionalism. Will never go anywhere else! And Mercedes! Oh my gosh girl THANK YOU FOR YOUR PATIENCE!!!”
“Great guy, great intentions…….but this Celero POS is the worst POS I have ever owned…..land I’m 47 and had a pinto before……the phone takes, LITERALLY 4 minutes to open any data backed app….and photos,….yeah just take a bunch cause you ain’t reviewing them right away……”
“Frank is AMAZING! He is extremely knowledgeable and has amazing customer service skills. My kids have this phone plan And because of the customer service once I pay off my phone with T-Mobile, I’ll be switching over as well!”
“Best experience I've had at any mobile retailer- and all thanks to Joahn! Outstanding customer service. He truly went above and beyond helping me get set up with a new phone, as I was a bit lost on the entire process.
Thanks again, Joahn!”
“The guy was supper cool and honest even when he had no good news to tell me or could help but hey, If you're a existing Metro Customer and needing a new phone that's how they are. Because of Metro I would've gave a 2 star rating. But because the employee was straight up, and the fact it smelled like pizza inside ?. That bumps it up.”
“Heather was an angel. Heather is the kindest AT&T worker that exist most likely. She helped me solve my problem over the course of about an hour and didn’t once look bothered to be helping. She’s knowledgeable, personable, and has amazing work ethic. Thank you for your help Heather!”
“Went in to have our phones set up. Rolando was such a sweetie and helped us out right away. We are new to AT&T coming from decades at Verizon, and a couple years at Xfinity Mobile. So far, so good.”
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“I had Takashi help me. I had to get a new phone. I went from a iPhone 10 to 15. He was very nice, professional, polite, and got it all done quickly as well as let me know of all the promotions that were going on. He is a valuable employee.”