Verizon in Lacey, WA, through Victra, offers a wide range of wireless devices such as phones, tablets, wearables, and accessories, with a focus on connecting technology to life in a trustworthy and enjoyable way. Customers appreciate the friendly and helpful staff, including employees like Michael, Curtis, Sarah, Kim, and Jack, who provide patient, educational, and soft sale advice. Michael, in particular, is praised for being approachable, knowledgeable, and genuine, assisting with phone upgrades, data transfers, discounts, and insurance claims, often making complex processes anxiety-free. The store staff are committed to delivering good customer service, helping with technical issues, and ensuring a smooth experience. While some customers mention long transfer times, overall, the store is seen as a reliable place to spend money on new devices and upgrades. The team’s professionalism and dedication make Verizon a trusted choice for wireless needs in the community.
Michael was great and helped me with getting a new phone and some accessories!
February 2026
I walked in Asked if they would show me a function on my phone Stopped what they were doing and solved my problem
January 2026
This took forever. They had to move my info from my phone to the new one but it took hours due to their spotty WiFi at this Verizon. It screwed up my day.
