Victra is a Verizon Authorized Retailer in Lacey, WA, striving to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The knowledgeable and dedicated store consultants provide fantastic, excellent service. Customers report receiving competent and caring help, with staff who are friendly, kind, personable, efficient, and extremely knowledgeable. They patiently listen and answer questions, helping to select new phones and accessories and get them set up and ready to use. The staff demonstrates a quiet confidence and remains unrattled by busy conditions or technical questions. They are tech savvy, informative, and explain things in understandable terminology. Through active listening and taking ownership of customer needs, they become a customer's advocate, looking for ways to maximize the benefits of a Verizon device, accessory, or plan. This common sense approach and core competency make customers feel they have their very own insider. The consultants are skilled at multitasking, ensuring all customers are taken care of, and their honest conversation can make resolving problems feel easy. The mission to connect technology to life in a trustworthy way is evident in these highly recommended interactions.
I visited the store today for some accessories. Samira helped me out with everything, she was so welcoming and kind. She answered all my questions very patiently. I really liked their service, it was very better than other stores I’ve visited so far.
December 2025
I really felt the staff was friendly and trying to work with me for my benefit
December 2025
I stopped into this store on a whim to see about switching from T-mobile and I had an awesome experience! Erica was super helpful and pleasant to work with, she was able to get us some great deals and I couldn’t be happier!!
