The Wenatchee Home Depot is a well-organized and helpful store that offers a wide variety of tools, appliances, outdoor furniture, and building materials to residents of Wenatchee, WA. Customers appreciate the friendly staff who are organized and willing to assist in finding products or pointing them in the right direction. Although phone assistance can be challenging, in-store help is consistently helpful and friendly. The store also provides affordable rental services, such as trailers, with seamless transactions and cheerful, expert customer service, exemplified by staff like Armando. Several customers highlight the exceptional service provided by specific employees, especially those working in customer service, tools, and checkout counters. Staff members like Lori and Liz stand out for their hard work, problem-solving skills, and dedication to creating fair solutions, often going above and beyond to assist with special orders or issues related to the computer system. Sandy at checkout ensures smooth and organized transactions, while other employees are praised for their product knowledge and willingness to help, often going the extra mile for customers. These employees are seen as vital to the store’s success and are encouraged to be recognized and trained to continue providing excellent service. Customers also commend Amber at the customer service desk for her helpfulness in difficult situations, such as purchasing an artificial Christmas tree and managing challenging processes with smiles and a positive attitude. Overall, the Wenatchee Home Depot is valued not only for its product selection but especially for its dedicated, caring employees who make the shopping experience enjoyable and efficient, fostering customer loyalty and trust in the store.
I rarely take the time to rate a store or employee , but I have received such excellent help and service from Maura Morales at the Pro Desk, I felt the need to do so. Getting the roofing materials that I wanted has been daunting. Tried going through ABR, Western Materials etc. Then hooked up with Maura and she took care... read full comment
July 2024
Only shop home depot when cannot find item elsewhere since they took 5% discount away. Go to lowes first and get 5% off with their account
June 2024
Very challenging to get help via phone. Staff is helpful in store, however. They have a good variety of products and stock.
