Verizon offers a welcoming and friendly environment at their Yakima store, where customers can find the latest mobile devices, 5G home internet, and business solutions. Many reviews highlight the exceptional customer service, with staff members being described as informational, patient, and professional. One customer praised an associate for successfully cleaning up their hacked phone, while another shared a positive experience with an associate who turned a rough day around by assisting with a phone replacement. Although some customers noted occasional long wait times, they felt the overall experience was worth it. The store maintains a clean atmosphere, and the option for online orders with in-store pickup, free 2-day shipping, and express lockers adds to the convenience. Overall, Verizon is recognized for its knowledgeable staff and dedication to customer satisfaction.
It was time for a new phone. I totally understand how frustrating it must be dealing with seniors who understand nothing about technology.. I forgot the woman's name, but she did a good job. Those passwords are a beast. I do hope this phone lasts longer than my last one. Thank you for your kind service and setting my new... read full comment
December 2025
Very friendly but they need to move through the process faster. It was packed with people
October 2025
Claudia was my sales representative. I came in knowing what I wanted, and she wasted no time helping me. when I described things I wanted to do, she helped walk me through the options and helped ensure I got the best service! Never thought I would say this, but will happily come back to see her if I need help.
