Victra is a Verizon Authorized Retailer in Charleston, WV, striving to create the best possible experience. The store offers a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Reviews highlight that the store provides awesome, incredible, and very good customer service. Staff members are described as knowledgeable, attentive, professional, empathetic, and helpful. Consultants are noted for being efficient and for going above and beyond to resolve problems, even staying late to ensure customers are completely set up. They help with upgrades, new lines, account changes, and saving money on bills, often multitasking effectively. The mission is to connect technology to life in a trustworthy, fun, and profitable way, with many customers recommending this store location for its total awesome customer service.
