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“The glue holding my phone's screen failed, and they fixed it quickly and for no cost! Dave was quick and professional. I will be glad to return for any bigger jobs.”
“Jessica was very helpful and patient with me as I made the switch from AT&T to Verizon. She explained the process thoroughly and assisted me is selecting a new phone, carefully explaining all costs and considerations. When my new phone came, I went back to her store and she assisted with my port/transfer of data. She even put my new case and screen protector on! She made the entire process so much easier and I’m very happy with my phone and service. Happy to have made the switch and visited this store!”
“Couldn’t be happier, I recently switched from Verizon to AT&T and I was hesitant because that’s a process that just isn’t fun to begin in the first place. But I will iterate strongly that as specific representative has made my experience more than helpful, and borderline enjoyable. I believe the gentleman who helped me was Mr. Robert Dixon. I will begin to recommend this location and he to as many people as I can. It was quick, informative, and unbelievably helpful. I couldn’t be happier and now I have the phone I wanted and brand new AirPods and I’m not one to capitalize on promotions. And it’s more affordable than I thought would be possible . 10/10 robet thanks . (I’m not a paid actor they just made me feel warm inside)”
“Fantastic experience with Chad as our salesperson. Made the trade in super easy! It was great not having to sit at a store for hours for basic account movements. Big difference from what I’m used to from Verizon stores in southwest Ohio!”
“I highly recommend this store. We went to a different AT&T right before we came here. They told us they had no idea how to help us which involved moving 2 lines and adding 2 lines and then buying a new phone. Joseph at this store was able to help us with no problem at all. He was kind and extremely knowledgeable. He ended up helping us with other problems we had. Great, great, great customer service. I highly recommend!”
“Drew did an amazing job helping me with my new IPhone. Efficient professional and knowledgeable with great customer service skills made it quick it easy! Your kindness too was much appreciated! ⭐️⭐️⭐️⭐️⭐️❤️”
“We had such a positive experience with Taiilor today! We’ve had an issue with autopay for months. We’ve called customer service and they were not able to help. We went into the Granville store and the woman there was not helpful at all. She just kept cutting me off saying I needed to call my credit card company. So we called them, and there was no problem on their end.
Today we went into the Suncrest location and had a much better experience! We explained the problem to Taiilor and she was able to fix it in 30 seconds! She was very pleasant and kind and answered many other questions we had. She made adding a line and getting a new phone easy. Highly recommend this location!”
11AM - 8PM
9717 Mall Rd, Morgantown
Mobile Phones
“This was the best in-store experience I’ve ever had at ANY phone store! I recommend requesting to speak with the manager Jordan. He was absolutely incredible & super helpful! I also enjoyed working with their staff Max & Megan. I will recommend if you need anything… go to this store over the corporate store in Suncrest Town Center (it is the worst T mobile store). The mall location is far superior! They are honest, helpful & hard working ?”
“We've had a few great experiences with the US Cellular in Sabraton. Recently Logan is who I dealt with and he is fantastic. He is very knowledgable, and very pleasant to work with. Went above & beyond to help me out. There is also a cute, young dark haired girl who wears a pink tobbogan (so sorry I forgot her name), she too is wonderful to work with. Knows her stuff too. Very pleased with my experience.”
“The first time I came in they were great.
Second time, I just had one question but since they were with other customers they didn't even acknowledge that I walked in. I know that every customer deserves good service but I they could have answered my question while one customer opened her credit.”
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“Danny is the bees knees over here at cricket. He’s was thorough made sure that everything was transferred and did it within 30 minutes really happy with the service every time I call up there it’s the same people I hate dealing with big corporate messes and these guys call him once and they’ll take care of you.”