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“Knowledgeable & professional, I spoke with Holly who was super helpful! I contacted them because you arent speaking to someone in another country when u call! All local hardworking people improving OUR WV communities!”
“Went in to buy my nephew a phone last weekend. We bought an iPhone for him. The guy there was very nice , helpful and informative, I think his name was Kazi. Thank you again for all of your help ! I will be back again to buy another phone soon.”
“I went yo first store near me. Didn't have what I wanted. He called another store & che ked. They had it go there. But, I told him don't kid me. I got down the road to next store. She said it would be a bigger price than he told me. Finally got figured out. Got it for less than advertised price. But,I have been a good customer for at least 3 or so other phones & their service.”
“Oh my goodness Danielle saved the day!! I thought I had a good deal switching to optimum n man was I wrong!! She went above n beyond helping me port back to T-Mobile even while the store was so busy!!! Thank you so much!!”
“We needed to activate a new phone on an existing line, and everything went smooth and quick. It does help that we know all our passwords and PINs. The rep was helpful and courteous.”
“Had a really good experience at this T-Mobile location in the mall. It’s a quieter mall, which actually made the whole visit better—no long wait and I got plenty of one-on-one help. They took the time to walk me through my options, answer questions, and made the process easy. If you need help with phones, upgrades, or plans, I’d definitely recommend stopping by this store.”
“David and Kianna were the ones that helped me get a new phone after i broke mine, and they were very helpful. Very polite and professional. They also got my phone ordered and i was out the door all within 15 minutes. Highly recommend this location over ANY other one in this area . i had a bad experience at other locations , i was almost ready to switch providers but they single handedly changed my mind”
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“I’ve been putting off resolving a persistent issue with my phone for a long, long time, but Randi at the Verizon store finally helped me get it sorted. I originally went in just to visit my cousin, but when I casually mentioned the problem, she immediately took charge.
Randi truly went out of her way to make sure every single detail was addressed and resolved before I left. It is rare to find that level of proactive service, and I genuinely appreciate her taking the initiative to fix something I had been dreading dealing with. If you need someone who is thorough and genuinely helpful, ask for Randi!”