“I received a pair of earrings from my sister who had just passed away from cancer. They are extremely sentimental to me! I was at Fox River Mall and decided to go into Zales jewelry to see if the little 3 diamonds were real diamonds. The girl took my earrings and said she was going to clean them and started rubbing them too hard, one of the diamonds fell out of the earring. There were three in each one. I panicked. The manager came over and she said because they’re not real diamonds they’re not going to fix it even though their employee ruined it . I went to Rogers and Hollands worked with Justin who was above and beyond helpful for me in my distraught. They are choosing to fix my earrings, even though they weren’t even bought there. I cannot say enough about this jewelry store the customer service and the care that they have shown me! It’s obvious they respect everyone customer or not a customer! They didn’t have to help me and they chose to help me! If you want high-quality jewelry along with exceptionable service, where they always take care of you, I highly recommend this place. They’re like no other! Thank you Justin for helping me with something that is so sentimental to me. My next purchase will be at Roger’s & Hollands with Justin. I learned they are family owned! Truly the best Jewelry store who cares about YOU and your jewelry needs!!!”
“Craig IS THE BEST! He makes the process so easy from the start. He has an amazing engagement bar for you to go try on dozens of rings so you can truly get a feel for what you want. My engagement ring is PERFECT and everything I could dream of. Customized to perfection. When it came down to deciding what to do for my wedding band he was so patient and helped talked through all the choices, pros and cons. Once again, he nailed it and its STUNNING! He also 3D prints the rings so you can get a feel for what it will look like. I couldn't recommend him enough! Go see Craig... you won't regret it.”
“We came in for a sizing of my wedding set my band is custom could not even tell where they added to enlarge as well we purchased a anniversary ring and it matched well with the wedding set very satisfied with everything Thank you very much!!!!!!”