Verizon Authorized Retailer in Baraboo, WI, Victra, strives to provide the best possible experience for its guests. The store's knowledgeable and dedicated consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. The reviews highlight the excellent customer service provided by the store's team, particularly Andrew, who went above and beyond to assist customers even when it meant staying past his scheduled shift. Customers were impressed with Andrew's professionalism, patience, and willingness to ensure their needs were met, whether it was resolving a charging issue or helping them upgrade to the latest phone models. The reviews also mention other team members, such as Sarah and Turk, who were praised for their expertise and ability to help customers with various issues. The store's commitment to providing a great experience is evident, as evidenced by the positive feedback from satisfied customers.
Representative was great, but we experienced all sorts of technical issues. Transferred our two phones from A T and T to Verizon. Problems with processing paying off A T and T and creating Verizon acct. long afternoon.
May 2025
Nolan was excellent! He helped us combine our accounts and got me a brand new phone super efficient!
March 2025
Andrew was great and helped my husband and I with our new phones. He was very professional even when things were not going well. Thank you for all you did Andrew.
