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“Kristen and Andrew handled a wide variety of customers with challenging problems and issues today with professional expertise and pleasant communication skills. They went above and beyond to assist all who came in need of help with technical issues. Can't thank them enough for everything they did to manage a very difficult situation with so many individuals issues, today. They were brilliant! Thank you.”
“Excellent experience getting a Cricket hotspot. Fast, very informative, friendly! Marco was amazing to work with, and so helpful in making sure we had the Cricket app, showed us how to navigate the hotspot menu. Thank you Marco!”
“Earl was incredibly helpful during my phone upgrade and walked me through all of my options ensuring I got the best offer that aligned with what I was looking for. He made me feel confident in my choices and ensured the entire process was quick and seamless.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“I was out of town when my phone stopped working and had already been without it for several days. After spending time with AT&T online support, I was told to visit a store to get a new SIM card.
I arrived just two minutes before closing, expecting to be rushed or asked to come back the next day. Instead, Sam went completely above and beyond. Not once did she seem irritated or in a hurry to leave. She stayed nearly an hour after closing, patiently working through the problem and trying every possible solution.
While we weren't able to completely fix the phone because it will still need service when I get home, Sam helped me come up with a workaround that got me through the rest of my trip. Her professionalism, patience, and willingness to help made a stressful situation so much easier.
AT&T is lucky to have an employee like Sam. Exceptional customer service like hers is rare these days, and I am incredibly grateful for her help. Thank you, Sam!”