About Holiday Inn Milwaukee - Brookfield, an IHG Hotel
The Holiday Inn Milwaukee - Brookfield is a beautiful hotel with an open-concept pool area and clean rooms, some offering nice views of the golf course. The facility is generally clean and rooms include a small fridge and microwave. It is attached to an IHOP and is a short drive to local attractions. However, significant issues are frequently reported. The hotel is often described as completely understaffed, leading to poor service, including at the attached restaurant. The promised free hot breakfast is not provided. The pool area is consistently criticized for being overrun with unsupervised children, creating a loud, chaotic, and potentially unsafe mess that many guests recommend avoiding. Additionally, some guests found the rooms to be dated and the beds uncomfortable. While some staff members provide great and exceptional customer service, overall experiences vary widely due to operational problems.
Very impressed with the attention given by staff. Tom was very welcoming and tended to any needs. Pleasant experience overall..
March 2026
It might be shorter to list the things that do work at this hotel as one of the two elevators, the hot tub, and an EV charger were all out of order. It is a nice property, old-school Holiday Inn. Room was good and the connected restaurant was a great convenience with good food.
March 2026
The staff and manager, Amy, are amazing! They make it feel like home when im there!
