Verizon's store at Greenfield offers a range of services for mobile devices, 5G home internet, and business needs. Customers can visit in person or choose to shop online, with options such as in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. The store has received positive feedback for its helpful and friendly staff, with several employees standing out. Castiven is highly praised for his genuine helpfulness, knowledge, and willingness to go above and beyond to assist customers, including troubleshooting issues and providing clear explanations about bills and deals. Marco is also commended for making the upgrade process pleasant, being patient, kind, and knowledgeable. Customers appreciate the store's clean environment and the assistance of employees like Danielle, who makes troubleshooting easy and efficient. However, there have been some negative experiences, such as rude staff who provided misleading information about phone repairs and insurance. One customer was told their nephew needed a new phone due to a cracked screen, but another repair shop was able to fix it easily and at a lower cost. Overall, the store is seen as a convenient place for mobile service, with excellent customer service from some staff members, though improvements in staff training and communication are needed.
Cam was amazing to work with and was able to help us transfer our number away from Boost to Verizon when Boost was being incredibly difficult. Cam made it happen. Great experience because of him. Thank you.
December 2025
Walked in and was taken care of immediately. Quick in and out to return two phones.
December 2025
Best Verizon location in greater Milwaukee. I've been there twice in the last two weeks for a new phone and then to trade in the old one. The employees were helpful and not pushy about getting me to sign up for new/more stuff.
