Verizon's store at Greenfield offers a range of services for mobile devices, 5G home internet, and business needs. Customers can visit in person or choose to shop online, with options such as in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. The store has received positive feedback for its helpful and friendly staff, with several employees standing out. Castiven is highly praised for his genuine helpfulness, knowledge, and willingness to go above and beyond to assist customers, including troubleshooting issues and providing clear explanations about bills and deals. Marco is also commended for making the upgrade process pleasant, being patient, kind, and knowledgeable. Customers appreciate the store's clean environment and the assistance of employees like Danielle, who makes troubleshooting easy and efficient. However, there have been some negative experiences, such as rude staff who provided misleading information about phone repairs and insurance. One customer was told their nephew needed a new phone due to a cracked screen, but another repair shop was able to fix it easily and at a lower cost. Overall, the store is seen as a convenient place for mobile service, with excellent customer service from some staff members, though improvements in staff training and communication are needed.
I always love going to this store by my house. A clerk named Giorgio usually waits on me and he is so helpful and so patient. Thank you for your great service.
July 2026
John was such a huge help! My new phone was having some issues and he was able to help get me a replacement same day! He was super friendly and personable and made sure I was completely good to go before I left.
March 2026
Cam was amazing to work with and was able to help us transfer our number away from Boost to Verizon when Boost was being incredibly difficult. Cam made it happen. Great experience because of him. Thank you.
