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“Jacob went above and beyond to help me in my situation with switching phones and numbers. He needs to get a raise immediately. He even helped me while on his dinner break. He cares very much about the customers and has a great sense of humor and is very knowledgeable. I will tell everybody I know about this location and how wonderful jacob is. What great customer service skills he has he is a very valuable employee to verizon.Give him a raise immediately. Thank you jacob!”
“Alex came in clutch!!!! Fr was having the worst day of my life with the Verizon’s insurance customer service and I came in and he helped me out like no other! I was ready to switch to T-Mobile but Alex talked me off the ledge!!! Super appreciate all the information he gave me; because of Alex I was able to resolve my issue in 20 minutes unlike the 4-5 hours I spent with other people!”
“⭐⭐⭐⭐⭐
Outstanding experience at this AT&T store!
We had an exceptional customer service experience thanks to Facundo, who went above and beyond from the moment we walked in. He was extremely patient, professional, and knowledgeable as he helped us choose new cell phones and set up our home internet service. He took the time to explain every detail clearly, answer all our questions, and make sure we understood all the options available.
Facundo made the entire process smooth, easy, and stress-free. We never felt rushed or pressured—only supported and guided. His positive attitude and dedication truly stood out.
We are very happy with our new phones and with the service we received. Everything is working perfectly, and we left the store feeling confident and satisfied with our choices.
We highly recommend this store and especially Facundo for anyone looking for excellent customer care. Truly a 5-star experience!”
“I called the store and spoke with Tyler about my phone issues.Tyler offered to take a look at my phone. When I got to the store and presented my phone he put me at ease and said no worries . Tyler was knowledgeable and proficient and friendly . I believe Tyler takes pride in his customer service. Thanks again my phone is working .”
“Amazing service! Super helpful with getting a new phone! Also helped me with getting the phone set up and he totally didn't have to do that but it was super nice because I am horrible with anything technical.”
“I am so glad I came to the oak creek location. I got to work with the store manager, Jake, and he was fabulous! He saved me over $60 a month an even got me 2 new lines and a watch! Thank you!!!”
“I wrote a bad review on here the other day. We went back today and they were very helpful. The store manager was great. The only advice I would have is if you don’t have time to help customers acknowledge them right away and let them know.”
“Fantastic, friendly, super knowledgeable and approachable staff at this location (and the Milwaukee one). They handled a multi-week battery and button fixing saga with the highest professionalism and care. I will definitely come back here!”
“I visited the AT&T store to have my replacement phone activated and to transfer all my data from my old phone. I was helped by Victoria, who greeted me as soon as I walked in and was ready to assist right away. After I explained why I was there, Victoria let me know that I actually qualified for an upgrade and could get a new phone instead of going through with my replacement claim. I wasn't sure what I wanted to do and went back and forth between keeping the replacement phone or purchasing the new iPhone 17
Pro Max.
Victoria was so patient and understanding throughout the whole process. She helped me complete the purchase, but when I changed my mind and decided to stick with my original plan, she was just as kind and helpful in canceling the order. Even though the store started getting busy, she managed to help other customers while still checking in on me and making sure I was taken care of. I felt bad because I was there until closing, but she never made me feel rushed.
Victoria truly went above and beyond! AT&T is lucky to have her — she provided excellent customer service from start to finish. I'II definitely be back when I'm ready to upgrade. Thank you again, Victoria!”
“Came in to upgrade my phone. The staff was very helpful, friendly and answered my questions patiently without being contemptuous. There was a nice friendly atmosphere inside the store. After visiting two other AT&T stores today I was more than happy to do business with this location and will pick it for my future needs.”
“Nick did a wonderful job getting my dad a new phone without a hitch! He was courteous, polite, and effective. As always, I highly recommend visiting this store over most other stores.”
“okay I came into the store October 18th and javarius help me out. Yeah was awesome I appreciate it and I say thank you and I would recommend him again ❤️❤️?”
9:01AM - 6:01PM
1138 W Historic Mitchell St, Milwaukee
Mobile Phone Accessories
“I'm from out of town and of course I break my phone! Luckily, the owner Malek was in and took great care of me. He also gave me a great deal on a screen protector and cell phone case! He's truly a life saver!”
“Deseree was wonderful, this is a great store.THE MANAGER was Awesome to me and after my nightmare with EVIL DECEPTIVE SPECTRUM IT WAS PURE HEAVEN TO HAVE JACOB SAVE ME.! THANKS ATT”
“From start to finish, my whole experience was ⭐️⭐️⭐️⭐️⭐️EXCELLENT!! They were extremely helpful and very efficient! My experience was so positive, I came back 2 hours later for another phone plan and 3 accessories. AND GREAT PRICES ?? Thank you, see ya soon ✌?”
“We came in the store and was welcomed by a very nice sales rep named Ashanti. She helped us with getting service with us cellular with great customer service and want to say thank you.”
“Thank you to steve the manager at the Layton store. He did a great job on restoring our service . He is so friendly n so helpful. I really appreciate everything you did for us..”
“The associates here are very kind, patient and helpful. I came to switch another user to my old phone and get a new phone myself. The process, while involved and lengthy as such things always are, was painless and not unpleasant. Ben helped me select a new phone, thoroughly relating the costs, specs and user experience of different models. He answered all of my questions (there were many) in a comprehensive and tactful manner. I felt assured that if any issues should arise in the future, I can return to store and have them addressed knowledgeably and professionally. Thanks guys, and keep up the good work!”
“my Name is Scott Meisenheimer would like to share my thoughts & feelings on my review here I have had cell phone service with Boost Mobile Service Provider for about 4 years now here on the Southside of Milwaukee, Wisconsin at South 35th Street & West Burnham Ave there is a Boost Mobile Francise Retail Store the Owner Operator Name is Hash HE is 100% the Best of the Best weather im comming into Pay my Monthly cell phone bill & or Tech Questions & Support Hash is 100% Percent Polite Respectful & Professional if Customers are Looking for top notch Guest Customer Service Support & Retail Sales this is the Place Hash Leads by Example im the Proffession Buiness Word Community I am Greatful & Thankful Thank You”
“Jamal at AT&T was absolutely incredible! He spent over three hours helping my wife and me with a complicated phone situation, all while assisting other customers by himself. His patience, knowledge, and professionalism were outstanding. You could tell he genuinely cared about making sure everything was handled the right way. AT&T is very lucky to have Jamal! He definitely deserves a raise and some extra team members to support him! Thank you again, Jamal, for going above and beyond for us!”
“I went to the ATT store in New Berlin to get my husband's phone fixed and to figure out why is was not working with a new Sim card.
Rebecca worked her magic with yet another sim card and was able to reactivate the phone. Alex and Sam were very very helpful as well. They had if fixed and got the phone operational in less than 5 minutes. Excellent customer service!
Thank you so very much for helping us out.
The other ATT store that we went to to get a new screen replaced we were told they couldn't fix it.
We went to where they told us to.
They could not fix the screen.
So we got a new phone and we didn't like it, so we asked to reactivate the old phone.
We were told to call customer service to have a new Sim card sent, because they do not carry sim cards at that store. We did order a new Sim card, Still nothing.
Went back to the 1st store again and was told we needed a blue 5g Sim card. We got that and nothing again. Was told by the the first store, there is nothing more they can do. The staff at the first ATT store were not helpful at all. Kind of rude at times.
So that is why we went to the ATT store in New Berlin and they told us what we were told at the first ATT store was all wrong. They could have fixed/ reactivate the old phone. We will never go back to the first ATT store.
Our go to ATT store will be the New Berlin store.
Thank you Rebecca for you magic fingers.
Thank you Sam and Alex for being there with support”
“WENT INTO THE STORE VERY DISTRESSED AFTER LOSING MY PHONE. LECHA WAS VERY HELPFUL AND UNDERSTANDING, GOT ME MY SAME NUMBER, A BRAND NEW PHONE, SCREEN PROTECTOR, AND CASE FOR THE LOW!! MADE MY MORNING A THOUSAND TIMES BETTER!! THANKS MUCH... S/N NOT SURE IF I SPELLED HER NAME RIGHT LOL SORRY IF I DIDNT”
“Sal treats people like a V.I.P ... He's patient and very helpful. His hospitality is the BEST I've seen in the many BOOST locations I've visited in this city.He deserves the credit. Thank you.”
“Walked into the store needing a screen protector and case. Jonas greeted me and and asked what I needed. He quickly found the items I needed, which were a package item. He offered to install the screen protector and slipped on the phone case. I was in and out very quickly. Very sociable and attentive service. Thanks”
“This Cricket store has the BEST customer service you could ever hope to find! We were there today and we left with 3 phones all set to go, and we never could have done that ourselves! Thanks so much for your patient, kind assistance! It's very much appreciated, and we will always be Cricket customers!”
“Nice group of employees. Switched over from different service. Took a little longer than expected but it all worked out. Finally either due to management or just a good team working. I would definitely say 5 star operation which wad refreshing.”
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“I came in expecting to get $400 ish in trade ins and by looking at our plan and optimizing how the phones were being traded in they got it over $800!! Very happy with the service I received!”