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“Placed an order for a sweater on line and picked it up at the store. The process was easy. I used my birthday credit towards the sweater and with it being on sale I hardly paid anything for it. It's a well made sweater. I'm very pleased with it. I like the color(Granite Green).”
“Couldn't find any rainbow stripe over the knee socks to replace the ones I have but picked up 2 dbz shirts. I'll try another store or come back another time to see if they come back in stock.”
“I’ve been coming here for years & it’s always so amazing to have Sarah helping me. LITERARY THE BEST ON THE TEAM. She’s been through so many managers & yet she’s still there & still doing everything she can to make someone feel stupendous. Thank you Sarah!”
“Mary was very eager to help me find a dress for an upcoming event and made me feel very welcome in the store. Her friendliness and energy made my shopping experience considerably better!”
“Friendly associate help me find the correct size and honored the sale price that was for an order I placed online and they didn't have my size in store. The clothing there is super cute right now! Loving the new arrivals!”
“I had issues with my giftcards at the store today, and without the help of Keith I wouldn't be writing such a positive review. Keith spent his time calling district managers, customer service and more just to resolve this issue. Not only was the issue resolved but he gave us a discount for our troubles, I will definitely be coming back now that I know Tilly's puts their customers first. I tried looking for a spot to review employees on their website but I couldn't find anything so that's why I'm writing it here. Thank you Keith!”
“i just want to recognize one worker and her name was mya she has glasses and black hair, she was so nice and very very helpful when needed!! i will definitely be coming back her help was greatly appreciated :)”
“I have the best luck here! The stylists are all so friendly and easy to work with. I always leave feeling great. Clean, and professional atmosphere, I won't go anywhere else. :)
Stylist: Gina is the best at what she does!”
“Typical JCPenney store, but the customer service was amazing from THREE different employees when I went today… Thank you to them!
I came back for jewelry, I’ve been looking for weeks. There is a specific woman here, I didn’t catch her name, that’s helped me twice. I wish I wasn’t so picky, but she makes the experience so much more comfortable than any other place I’ve been. I think I’ll come back until I find something I like, I hope they get commission and if not I hope she gets some recognition!”
“Dana was very helpful. She saved us a 2 hr drive. The dress that we wanted was not in stock at the Southridge store. She found it at another store in the district and had it shipped to Southridge. The dress made arrived within 2 days. She was very prompt about notifying me that the dress had arrived although I missed her call twice. Her excellent customer service was greatly appreciated. Thank you Dana!”
“The associate kindly explained why some jeans are roomier than others of the same size. I purchased two pairs of jeans and both fit perfect even though they are one size in difference.”
“The Southridge store is great, Cheryl was very very helpful with a past purchase I had an issue with. The clerk in men's suits was helpful as well. Cheryl deserves a raise!”
“I was returning a pair of pants that didn't fit. The manager was so helpful about how each style of their pants fit. She let me know that the pair I was going to replace the ones I was returning were going to be too big because they stretch. I got a smaller size and they fit perfectly. She could have just done my return and moved on, but she didn't. She provided amazing customer service, even while be short staffed. Thank you for the excellent experience!!”
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“The customer service was immaculate today, I was very well taken care of and didn’t have to ask for a thing. The staff was very attentive! Especially a woman with jeans and a pony tail, didn’t catch her name, but she’s phenomenal!”