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“Store is really clean, really presentable & the gentleman really kind and helpful, helped me solve the problem we had, and got a new phone for a really good price ??”
“I was having issues with an online order, and after many hours with online customer support, I gave up and made an appointment at this Verizon store. I walked in was seen immediately, and Andrew had actually read my appointment comments and was ready to fix the problem. I was out the door in 20 mins, and the only reason it took that long was because the replacement device needed to charge before activating. I highly recommend this store for fast and knowledgeable solutions.”
“Worst customer service of my life. I tried to switch carriers online and they screwed it up. My phone is dead T-Mobile didn't make the connection. The chat person(?) told me to CALL their help line.
Update to my previous review.
I went to the store in Janesville and in 3 minutes they solved the problem that the online customer service spent 3 hours trying to fix with no solution. The guys in the store were awesome. If you are going to switch carriers do not do it online, go to the store, do it in person.”
“I just came from the Milton Ave Boost store.As a manager at Local chain in janesville I have not had such great service as I had today! She was the best! Very informative! Smart girl! Give her a raise!! I'm not sure of her name but think it was Kerstin.”
“I was having much trouble with my cell phone Samsung S22 Ultra and I went to the Beloit US Cellular store and they were absolutely no help! They sent me away without a solution for why I couldn't see my text messages, never asked me about storage uninstalling/reinstalling the app or anything. I then went to the Rockton, IL US cellular they were somewhat helpful they told me to clear out my storage. But Bailey at this location for Janesville was a life saver!! She knew the problem immediately! She uninstalled the app for text messages and reinstalled and it worked!!! Thank you so much Bailey for knowing what to do and relieving my stress from this whole ordeal!”
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“Caden provided outstanding service today. Even with the store being busy and handling everything on his own, he kept everyone in good spirits with his positive attitude and friendly apologies for the wait. Caden is a ROCK STAR and we appreciate the awesome service he provided.”