Menards is a popular hardware store that offers a wide range of products and services. Customers generally appreciate the store's great prices, which are often lower than those of other big-name hardware stores. The employees are described as helpful and kind, doing their best to assist customers with any questions they may have. However, some customers have had mixed experiences with the store's services. One customer had a negative experience with a contractor recommended by the store, leading to issues with a patio door installation that resulted in moisture and mold problems. This customer felt that the recommended contractor was unreliable and unprofessional. Another customer expressed frustration with the store's recent decision to remove the drive-up/pick-up option, which they found convenient for their busy schedule. This change has made the pick-up process more time-consuming. Despite these occasional issues, Menards remains a popular choice for many customers, with one customer describing it as their "favorite store in the world" and praising its wide selection of products. The store's rebate program, while appreciated by some, can also be seen as a bit tedious by others who would prefer a simpler, direct pricing structure. Overall, Menards is a hardware store that offers competitive prices, a wide range of products, and generally helpful staff, but some customers have had less than satisfactory experiences with certain services and policies.
