“We've shopped at Harbor Freight for many years, at stores across northern IL and southern WI and have always been very happy with the product selection, the quality of the items we've purchased, the prices and the service, but the Kenosha store is by far the best of them all. The store is always immaculate and fully stocked, there's plenty of help when you need it and they frequently come up to you in the aisles to ask if you need help finding anything or have any questions, but one person stands out far beyond anyone we've met at any of the stores. Virginia at this store is one of the most knowledgeable, helpful and friendly people we have ever met. She's helped us find items we were looking for several times and has recommended a few to us that we weren't aware of. She is always friendly and patient with our questions, no matter how busy the store gets. Our experience with Harbor Freight in general has been excellent, but even though we live in IL, we drive up to Kenosha to shop at this store for the reasons I've mentioned above. Thanks for all the help Virginia. We're looking forward to seeing you again.”
“Old school hardware store like grew up with. Able to find brands larger hardware stores dont carry. Best for in and out buying without walking for miles to find what you need.”
“Great atmosphere and the staff is very helpful have gotten several online purchases from them they always great you and if there is nobody at the counter to assist you they will call someone from that department to assist you this last purchase I made I had to return do to my own mistake of not measuring before ordering and they processed the return with no issues and had sent the credit to PayPal the same day”
“Employee Kaylynn is wonderful and knowledgeable, she helped make my garden decisions easy with her through and articulated explanations of gardening. Thank you Lowes.”
“Tanya does amazing work along with Charles the people at the desk here are knowledge, fast, and quick to help. Even if I screw up they're quick to change it and help get my jobs done quicker!”
“Some of the best customer service I've ever received. The staff was incredibly knowledgeable and friendly! Definitely won a customer for life. I walked in completely out of my element and they were kind to explain everything and not make me feel as inept as I am when it comes to my knowledge regarding contained gasses and their recepticles. Couldn't be happier with my experience!”
“Very friendly and helpful staff. I've never seen so many employees on the floor of a big box store. No searching or being ignored here! Good selection, clean store. BUT... The mall they are in just installed Flock cameras at EVERY entrance and exit.”
“I have been coming to this location since a teenager. Stuff is good, store is clean and organized. I love that they have rebates on just about everything. Rebates add up!”
“What I liked the selection and variety, the prices were decent and the employees were friendly. I love their new tool section and the massive selection of tools they have. My two complaints are there's no cashiers you check yourself out? You don't have a choice. And when I walked in, there was a huddle of employees almost blocking the aisle complaining about how they're treated at the store and bemoaning their pay and their hours. That really belongs in the back room.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.