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“We stopped in to upgrade our iphone13 to the 17. Jeremy searched best plans with trade in values and we walked out with two new iPhone 17’s and our monthly bill increase of ~$25 for 3 years so about $450 cost for each phone”
“Robert was very kind and interactive with myself and my kids. Very patient with us and explained the plans and options very well. I appreciated the time he took with us! This was the Verizon store on Hastings way in Eau Claire WI.”
“Jennifer and Scott (sorry if I got your names wrong), were so helpful in helping me make the best decision for the phone issues I was experiencing. I had too much left to be able to pay off my iPhone so they helped me add a line and have my original number be added to the new line until I can pay off my “old phone” and then recycle it. They helped me switch everything over and made it very easy to understand the process and answered all of my questions! They even showed me some other options for my home and a kids tracker that would work for my kiddo. I only got the new working phone yesterday but when we’re ready to get a tracker for our kiddo we will be back!”
“I'm extremely satisfied with Jennifer she was very helpful, kind, funny, and knowledgeable about everything in her field. I will definitely ask for her help again if I have to come back. It's hard to find an expert person knowing both Apple and Android like Jen in EC.”
“After almost 1 month of not getting the correct help from an AT&T store in La Crosse, I went to this store in Eau Claire. Tony knew exactly what to do to help and kindly fixed my problem within 10 minutes! Thanks, Tony!”
“The entire staff there was helpful. Carmine started with us talking us thru options for an upgrade. We left and upon our return Brent assisted us with the rest of our upgrade process. All around great experience.”
“Edwin was so much help I could just cry still today about it.what a big relief it was being served by him . He made the process extremely painless I appreciate it very very much it took about 10 minutes to find a phone put the service on it maybe I walked out and was able to do everything I needed to do that day ????”
“I was extremely satisfied with Jakob at the Hastings store! Earlier in the day I went to the Gateway store and the manager there was rude, unhelpful. My phone had died and from his office he shouted out that they had no IPhones, I asked if they could call the Hastings way store, and he yelled NO! I told him I had no way of calling them, he didn't care. I was ready to go to another carrier after that experience, but my husband said let's go to the Hastings way store. Boy was I glad! Jakob was working with another customer, but he acknowledged us right away! After he finished with the customer, he was friendly and helpful! The phone he recommended was out of stock at his store, but he called the Hallie store to check with them about their inventory. He worked with us with kindness and patience. We ended up purchasing a different model, his help was so greatly appreciated after my earlier experience. I would recommend the Hastings way store, and Jakob.”
“Great customer service and consistently prompt response times. The team is always professional and easy to work with. Special shoutout to Heather, Jenny, Jonathan, and Brian for going above and beyond. Highly recommend.”
“Braydon at cricket wireless was very helpful and professional. My mother is elderly and disabled and was having tech issues. Braydon went above and beyond to ensure my mother got the help she needed. Very grateful.”
“I'll lost my phone Monday, Friday I gave up and went in to buy a replacement since I had cancelled my phone insurance. Colin helped me pick the cheapest replacement options and made the information recovery process stress free. This was the least hassle I've ever had in setting up my phone, I usually put it way off since I can never remember passwords. Couldn't recommend the person at this store more!”
“Six months ago Devon was a great help and Today Devon was also tremendous help. We had a mysterious $589 charge on our Verizon bill. It was a mess! No one could help us with our overcharges. But he got it all fixed for us Give that guy a raise!!!!”
“This is a busy store, and the wait is always an issue. I tried to do an online appointment for my glitched RCS messages on my phone. It was going to be a week out, and that was unacceptable. I had already been on the phone with Spectrum agents 2 times before this for a lot of unsuccessful problem solving that didn't work. I did wait 30 min for a walk-in which was super fast for them. Christian helped us and kudos to him! After a lot of problem solving and 2 other people looking at it, Christian didn't give up! He kept searching the web, until he stumbled on the fix that worked. He was super polite, easy to understand, and kept working for a solution! Kudos!! Give that young man a raise!”
“Not their fault at all, but couldn't help us with our problem. Neither could the customer service number. Basically, sold us the wrong phone, a 4 gb, instead of the 8gb that we requested. The fellow who sold us the item, did well on all aspects of the sale other than he never checked the specs for us to confirm it was 8gb. Just told us it was, even when we asked for clarification. When we sent it back, it was scratched and I am pretty sure it wasn't us who did it. So we paid full price for two phones, one of which we can't have back and gift to someone else.”
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“Dakota and Chloe did a GREAT job helping me out replacing a Home Internet WIFI. I haven't had any issues since. They did a WONDERFUL job helping me out. Dakota gave me a suggestion on how to change the WIFI from Internal to External or vice versa to make the Home Internet WIFI to work.”