Ace Hardware in Little Chute is a helpful and friendly local store that is part of a global chain of over 5,000 stores. The staff, especially a manager named Matt, are known for their excellent customer service. Customers praise Matt for taking the time to show them what they need, offering helpful tips, and providing a level of service that makes a big difference. He is always eager to help, whether it’s with filling propane tanks, finding parts to fix water issues, or assisting with lawnmower purchases. Customers appreciate that the staff stay open late to ensure they can get the parts they need, which they feel big box stores might not do. When visiting, customers are greeted warmly and guided to the right products, making shopping quick and easy, especially when in a rush. Overall, Ace Hardware is seen as a community-focused store where knowledgeable employees prioritize helping neighbors, making every visit a positive experience. This dedication to helpful service keeps customers coming back and builds a strong sense of trust and loyalty.
Store manager Matt and his staff went above and beyond to help me out today. I can’t say enough good things about the customer service at this location!
April 2025
Matt went above and beyond to assist us with our lawnmower purchase. His upbeat positive attitude will definitely bring us back for future purchases.
March 2025
They stayed open to make sure that I was able to get the parts I needed to get my water back on. I doubt a big box store would do that for you! Thank you
