Associated Bank is a local financial institution that has received mixed reviews from its customers. While some customers have had excellent experiences, particularly with the service provided by teller Sarah, others have faced challenges. One customer praised Sarah's helpfulness in assisting with study abroad paperwork, stating that she was kind and efficient. However, this customer also noted having "mixed experiences" with other employees at the same location. Another customer had a frustrating experience with a large withdrawal, as the bank did not seem to have any record of the request, despite the customer being told to come back at a specific time. Ultimately, the customer did receive the requested funds, but the lack of communication was concerning. In a more severe case, a customer reported dealing with fraudulent activity on their account, which the bank was slow to resolve. The customer was forced to float the charges and faced significant fees as a result. However, after reaching out to customer support, the issues were eventually resolved. On a more positive note, another customer praised the bank's exceptional service, highlighting their willingness to refund overdraft fees and investigate unauthorized charges without hassle. This customer described the bank as the "best in the area" and praised the team's responsiveness. Overall, Associated Bank appears to provide a mix of experiences, with some customers reporting excellent service and others facing frustrating problems. The bank's ability to efficiently resolve issues and provide consistent, high-quality customer service seems to be a key factor in determining customer satisfaction.
I ordered a large withdrawal last week. Someone called me back and sd..come next Thursday at 2pm. I did and nobody knew what I was talking about. I did get my money as ordered but felt the bank should have known.
September 2021
Great bank to do business with and very nice employees.
July 2021
Great bank to do business with and very nice employees.
