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“The process was smooth, but what really stood out was the employee who greeted me at O’Hare. Billy was incredibly friendly and welcoming — after a two‑hour drive early in the morning, I wasn’t expecting such a warm reception. He even offered to take my trash, which was a small gesture that made a big difference. Excellent service all around.”
“These guys were very accommodating and helpful, I recently had an insurance claim that turned in to a whole ordeal and they rolled with the situation flawlessly as my work requires I have a vehicle.”
“I dont have much of a problem. However when you pick a certain car that you want , and then you get there they give you a different one. Sometimes one yiu dont like.”
“Very respectful and knowledgeable about their vehicles. Didn't pressure us on the list of options when renting a car. The staff was easy to work with. They were able to answer my questions. Great listeners.”
“Here's a concise Google review version:
Excellent experience with National at Dane County Regional Airport. Jacob stayed past closing to ensure we could pick up our rental since our flight arrived shortly after the regular hours. We also ran into an internal reservation issue, and he quickly resolved it and got us on the road. Outstanding customer service—thank you, Jacob!”
“Easy, convenient and fair pricing! They have few sizes to choose from. I rented a 15’ cube truck and it was almost brand new, clean and comfortable. Alex was very courteous and got me on the road in less than 10 minutes. Highly recommend!”
8AM - 12:30PM 2 - 5PM
3203 Packers Avenue, Madison
Car Rental
“Exceptional. I had a wonderful experience. Stacy was very patient with me, took the time to explain and re explain things to me because I'm kind of slow, ? but she made everything clear for me.”
7:30AM - 12:30PM 2 - 5:30PM
1136 East Washington Avenue, Madison
Car Rental
“We had a good experience at this Avis rental agency on Washington Ave. The office is small and we were fortunate to be served right away on a weekday morning.
The employee came out to the car (A Maza 3) and checked all around it with us. We took lots of photos and video as we have been burned before at other agencies.
The car had quite severe hail damage which was noted. The reason I deducted one star is that the interior clearly hadn't been cleaned very well. I wiped it down with my own Clorox wipe.
We returned the car to a different Avis location.
Helpful?”
8AM - 12:30PM 2 - 5PM
2320 Darwin Rd, Madison
Car Rental
“With the annoying issues that arise when renting cars, I was relieved to find there were absolutely NO issues in reserving this car, picking it up, and dropping it off. Employees were kind and speedy. This was a last minute rental and I appreciate the ease of the process. Thank you !”
“I had a very good experience with Budget at the Madison Truax airport. Both Tristan and Chloe were warm and professional. The car, a Kia e6, was lovely to drive. Picking up and dropping off was a breeze. I'd had to extend my trip an additional day and that was as simple as a 2 minute phone call. I'd definitely rent from them again”
7:30AM - 12:30PM 2 - 5:30PM
1136 E Washington Ave, Madison
Car Rental
“Had to rent a SUV for a couple of days, arrived to receive an almost brand-new and clean Tiguan. Both check-in and -out process was smooth. Good location in the middle of Madison as well.”
“I want to thank all of you that have come to my location! If it wasn't for you I wouldn't have been able to help you out in any way that I could. I hope that any experiences you have with Avis and Budget in the future are just as good as what I provided you! Thank you!”
“I think a lot of the issues that people have with Budget are not the fault of this location. The corporate phone numbers and support are worthless, but again, that's not the fault of the people at this location.I was originally charged an extra day for my rental and after calling the corporate customer support number four different times, I found that they were all helpless. So, I called this location (where I dropped my truck off) and the kind person who answered solved my problem within five minutes.Would've been five stars if I wasn't charged the extra day, but they were very helpful in getting the issue resolved quickly, so 4/5.”
8:15AM - 12:30AM
4000 International Lane, Madison
Car Rental
“The fella at the desk was super friendly and informative of must sees in the area. Although a mishap took place in emailing my receipt, the young lady who answered was prompt to make the correction. Simply put, perfect service!”
8AM - 7PM
4000 International Lane, Madison
Car Rental
“I had a great experience. Budget screwed me over and I went to the hertz counter and was helped by a lovely women (want to give her credit don’t know her name 9/13/26 11am). She helped me trouble shoot what I needed as I was picking up a piece of art. I will only renting from them next time”
“I've had a positive experience with this facility. They were busy but efficient. I was given a long-term rental through Hertz while my auto was in for extended service. They did a find job when I needed to renew and extend.”
Open 24 hours
31 University Houses, Madison
Car Rental
“I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?”
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“Enterprise Car Rental on the Eastside of Madison was excellent. Once the agent found our reservation and discovered it was for rental due to an insurance loss, she fit us into an SUV that was similar size to our vehicle. She was very thorough and pleasant and got us on our way within 20 minutes. I love that everything is paperless and that they checked in with us via text to be sure everything was to our expectation! The car was spotless and ran beautifully for the time we needed it while our vehicle was in the body shop. Thank you for your diligent service, Enterprise!”