CarMax in Madison, WI offers a wide selection of used cars, trucks, and SUVs, making it easy for customers to find the perfect vehicle. The car-buying experience is stress-free, with no haggling or pressure. Customers can also sell their cars to CarMax, even if they don't purchase one from them. The employees at the Odana Rd. location, such as Madie and Kenny, are praised for their exceptional customer service, making customers feel comfortable and informed throughout the buying and selling process. The Madison CarMax team, including Jeremy, Sam, Alexis, Chuck, and Alex, are also highly regarded for their professionalism and straightforward approach. Customers who have purchased or sold vehicles at the Madison CarMax location have consistently positive experiences. They appreciate the team's willingness to address any issues that arise, such as replacing missing parts or covering the cost of new tires. The extended warranty offered by CarMax is also considered a valuable asset. Overall, CarMax in Madison, WI is highly recommended for its extensive vehicle selection, transparent sales process, and exceptional customer service. The dealership is known for its ability to cater to a wide range of customers, including those with less-than-perfect credit, and for its commitment to ensuring customer satisfaction.
My husband and I were treated very well. I was just amazed how easily everything went. We were greeted upon arriving, and was told how the process worked. They quickly got us through our meeting and we were on our way. Highly ☆☆☆☆☆ recommend.
March 2026
Painless sale of our used vehicle. Paid us thousands more than other dealers
February 2026
Good, no haggling experience. Paperwork a bit tedious and time consuming, but no surprises.
