10AM - 4PM
3771 E Washington Ave, Madison“I have a Nordictrak x22i and it randomly stopped working. I’m in a group on fb and everyone on there suggested this place. They responded to all my emails very quickly. I shipped the control board out priority and that’s exactly how it was shipped back to me. This was such a quick and easy turn around. If you need something repaired, use these guys they are great at what they do. The communication is great through the entire process, and when you get your board back it's gonna work. thanks for the great work!”
“They are very knowledgeable and competent, and the customer service experience was very impressive. They had no problem working on my computer even after I had done some repairs myself.I found their rates incredibly affordable. There is no reason to do repairs yourself, except maybe out of convenience.”
“Great place. Needed to replace woofers in my 20 year old towers and Russ was able to help me out at a fair price. Very helpful, and friendly. Highly recommended!!”
“Wow, the Staff at Doc Jams Printing are so Nice. I recently bought a Printer that was not working correctly. A friend said, contact Doc Jams Printing and Wow what a truly wonderful experience. Kurt, was Great, Smart and Very, Very Kind and Respectable. All of the Office Staff were kind and had really Great Customer Service. Thank You Doc Jams.”
“BIGGEST SHOUT OUT TO AUTUMN!!! This woman is a BEAST with battery installation!! To give you the whole story, I arrived Friday, 12/29 at 5:35pm(they close at 6 holiday hours). I thought because I had a newer car(2021) it would be easy.. it definitely was NOT. The gentleman that started with my car couldn’t get the case off(sounds silly but it was actually very complicated) he said I need to go to a shop to change it. He went back inside to get Autumn. She gives female mechanics a great name- She was able to figure out the 6 points to get the case off and GOT IT DONE!! She was in the cold for an 1.5 hrs and stayed well over an hour after they closed to make sure I had a new battery! AUTUMN YOU’RE AMAZING! THANK YOU!!!”
“I am not very computer savvy. I went into the Tech Heroes and he solved my problem within minutes and charged me nothing. What a wonderful way to operate a business.”
“I worked through Samsung Care to schedule a fix for my Galaxy S21 broken screen. I had to go to this location and scheduled it for 6pm to bring in thinking it'd be a fast fix. Unfortunately, when I got there, I was informed that the repair would take 2 hours and that they're closing at 7pm so it wouldn't be done until midday the following day. I called at lunch time and they were about done. I ended up coming in later and they had it all fixed. Great company to help me with my issue. Thank you!”
“Hands down the very best electronic repair store I have been to. This weekend Fritz fixed my charging problem on my iPhone. A big thanks to Fritz. I’ve also taken iPads other phones and my sons laptop. This is store is great and all the employees are friendly! Thank you”
“Kevin at modern TV and electronics could not have been more kind or professional. They took their time to diagnose my issue and fix my problem. I highly recommend them to anyone who wants high quality TV and repair service with a great attitude. Truly amazing gives me hope in humanity!”
“I tell all my friends (and they are business owner friends) that Jess, the manager at this location, is very helpful. I mention to my friends will not leave the store with the wrong product in hand. Personality and informed service is what all stores could feature. Those friends of mine that have already gone to this location tell me Jess is very competent and they go to him repeatedly. Great site location too.”
“I went in expecting to spend a $100+ for a new charging port. After waiting for him to patiently walk someone through setting up 2-factor authentication over the phone, I was advised to purchase new cable instead. $10 later, everything works fine.This guy is integrity all the way down.Could you go to a national chain and, depending upon the model, maybe get it done for slightly less? Sure. But in my experience, Tech Heroes let Ben Franklin walk out the door because it was the right thing to do. I plan to go back and will advise friends and family to do the same.”