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“I received a lengthy confirmation receipt when I left my phone for repairs. Verbal price quote, time for pick up, and other details for an IOS devise printed did not match what was told to me verbally by Josh. Some terms were favorable for me, but left me confused about other promises like warranty. Who do I believe the counter representative or a limited life printed receipt?
So far my new battery is working well.”
“Super nice, not just when getting new phone! Each time I have a question the staff member called Angel( hopefully I'm not mistaking his name) is super helpful and friendly, he does not do eye contact, however his work ethic is spotless. Recommend this store 100%. I was a Spectrum phone customer for about 5 years, and since day 1, till today Angel has been exceptional, he's super humble!!!”
“Had a glitching phone screen on my pixel 8. Went in with an appointment and the guy working today (who was by himself and incredibly busy) took my phone and got it taken care of in a matter of an hour. We came from over an hour away and we greatly appreciate his time and promptness. Would definitely come here again. Thank you!”
“JR at the West Towne Mall, Madison, Wisconsin AT&T is extremely helpful and knowledgeable. He knew the many steps to remove my older hotspot from prepayment with excellent customer service. He also made recommendations to save money on future plans. Thank you JR!”
“A satisfying experience in problem solving with the administrative part of AT&T, ie billing
at the AT&T store on University Ave in Madison Wisconsin. Resolved the issue competently and without contentiousness, which I experienced in a different store previously.”
“Fixed up my iPhone 11 screen super fast. Even put in a new replacement battery when he saw that mine was pretty shot. As well as a new case and screen protector and case all for a fair price!”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“My service rep((Kevin) was extremely helpful! I’m elderly and he took enough time to explain everything so clearly. Best customer service I’ve had in a long time.”
“I have been a Verizon customer for a long time and I just had an absolutely wonderful experience working with Jordon. He was patient and caring, and answered all my questions in a way that I could understand and in a way that eased my 'tech' anxieties as well. He helped me better address my concerns around my storage limits and worked with me to free up more space. He actively listened and never made me feel rushed... I give Jordon my highest recommendation....he's a 10+ on a scale of 1-5!! Verizon is fortunate to have Jordon on staff!!!”
“Thank you, Amber, for helping us pick out our replacement phones and for transferring ALL OF OUR DATA/APPS to the new ones. We've used this store for three years and have had nothing but good, friendly service from the employees there.”
“I stopped in with my family a few weeks ago to purchase a new phone for my Mom. Shakira was wonderful to work with! She answered all our questions, recommended phones and accessories, set up the new phone, transferred the contacts, and even downloaded the apps my Mom uses regularly so she didn't have to navigate that herself since she's not very tech savvy. Shakira was very patient throughout and provided excellent customer service. I would definitely go to this location again!”
“Ederline at the East Washington site is the absolute best!!! She is the most hardworking, down to earth, very knowledgeable, respectful and relatable employee I have ever had the honor of meeting! You don’t meet people like her everyday, so when u do…it just helps u to remember that there are good people still in this world. Me and her talked like we knew each other for years!!! I’ve never had so much fun at a cell phone store then I did yesterday talking with her!!! She stopped at nothing to make sure I was taken care
Of and I got the phone I wanted !! She is the best and truly deserves a raise or promotion!!! Thank u Ederline at the East Washington location (next to lil Caesar’s pizza) u rock !!!!!”
“We were at the store for quite a while due to short staffing and high customer volume due to US Cellular selling to TMobile. Coby helped our family out and was extremely patient and helpful. He explained things clearly and thoroughly, and made a difficult, lengthy process more simple and straightforward.”
“Great customer service! Helped with our account troubles! Store manager was efficient and very helpful with the issues. Everything resolved very quickly! Thank you”
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“Hugo was extremely friendly and listed to the issues I had been having in switching over with billing and so on. He was able to get connected to the right people and an issue that had been being worked on by multiple people was figured out a fixed in one visit. Definitely recommend a super kind!”