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“I've had to take my phone in a couple of time for repairs, and I've been very happy with the cost and quick turnaround. Highly recommend. This past time, I was helped by a guy named Josh, who was great at helping me get my charger port replaced.”
“only problem I had was length of time Told me 1-2 weeks when brought in Actually took 3plus weeks I especially liked the fact that repairs are guaranteed for a year and was fully covered”
“Went in to upgrade 4 phones and after a few hours of paperwork I left expecting the phones to arrive in a few weeks. When they didn't show up I called ATT and was told my order was cancelled. Went back in and spent a couple more hours redoing the paperwork.
A few weeks later I traded an iPhone for a Samsung phone under a promotion where the new phone would be free. A store employee entered the wrong promotion when I traded my iPhone in the store. I was told it would be fixed the following day but that did not happen and my trade in showed as cancelled. As a result I was paying full price for the new phone despite them taking my iPhone. It took 9 months, multiple calls and visits to the store and multiple tickets for it to be resolved.The store manager tried to help but corporate firewalls limit direct access to the managers and customers made it extremely challenging if you have an issue.”
“We came into yhe store after someone had hacked my friend's phone. We worked with Angel, he was efficient and got all phone snd data issues worked out for us! He was awesome! Thank you!”
“My husband and I returned to the Verizon store on Seybold in Madison Wi. We had purchased two new phones and internet all with Netflix etc. we are in our 70s and not growing up with computers had a difficult time setting all of our google home devices. We had a lot of questions. Makenzie help us out. She was very professional, clear and so very helpful. I was really impressed with her customer service and patience with us. She answered all our questions and wrote down the directions for us. She explained to us why our tv had a poor connection and how to connect our printer. We were truly impressed by her and left confident we had made the right voice by changing internet service.
Thank you Jeanette and Mike Benedict”
“Nico did a great job helping me find the best phone option on very short notice. He even stayed after closing time to help me get my phone set up properly. He was professional, knowledgeable and easy to work with. I recommend this store because of his skill and expertise.”
“I had three issues when I went in this store, and all three were fixed in under 10 minutes. Oh, and they adjusted my plan to save $16 a month. This store in Madison rocks! Thanks, guys.”
“Everyone I spoke to here was friendly, professional, intelligent, and helpful. They helped me to plan ahead for my visit to get me in and out quickly, which I very much appreciated. I would certainly recommend their services to anyone.”
“I stopped in with my family a few weeks ago to purchase a new phone for my Mom. Shakira was wonderful to work with! She answered all our questions, recommended phones and accessories, set up the new phone, transferred the contacts, and even downloaded the apps my Mom uses regularly so she didn't have to navigate that herself since she's not very tech savvy. Shakira was very patient throughout and provided excellent customer service. I would definitely go to this location again!”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“Ederline at the East Washington site is the absolute best!!! She is the most hardworking, down to earth, very knowledgeable, respectful and relatable employee I have ever had the honor of meeting! You don’t meet people like her everyday, so when u do…it just helps u to remember that there are good people still in this world. Me and her talked like we knew each other for years!!! I’ve never had so much fun at a cell phone store then I did yesterday talking with her!!! She stopped at nothing to make sure I was taken care
Of and I got the phone I wanted !! She is the best and truly deserves a raise or promotion!!! Thank u Ederline at the East Washington location (next to lil Caesar’s pizza) u rock !!!!!”
“R.J. gave me exceptionable service to get my husband's (Dave) phone working again after it was shut down. He had a great deal of patience in dealing with me and other older customers. He actually made the visits there very peaceful. Thanks again R.J. ,
Kathy H.”
“We were at the store for quite a while due to short staffing and high customer volume due to US Cellular selling to TMobile. Coby helped our family out and was extremely patient and helpful. He explained things clearly and thoroughly, and made a difficult, lengthy process more simple and straightforward.”
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“William was great, he was an amazing help I really came in upset because my phone was broken and he did more than his job and I appreciate him so much thank you william”