GHC-SCW Capitol Clinic is a healthcare facility that has been serving patients, including families with multiple members, for over seven years. The clinic has many providers and staff members who are generally described as wonderful and caring. However, there are some areas that could be improved. The wait time for appointments, particularly in primary care and other specialties, can be very long. It can take several months to secure an appointment, and there may be delays and rescheduling even after an appointment has been made. The clinic's policy of giving prior approval for some outside care can also be problematic. Patients have reported issues with bills being denied or paid slowly, resulting in constant badgering from outside institutions and the need for frequent follow-up calls to rectify the situation. The clinic's medical device and wear options are also limited, and coverage for medical equipment may be useless in many cases. On the positive side, the care received during appointments is generally described as decent. The information desk staff can occasionally be cranky, but they are usually kind and patient. The clinic has been praised for its overall care and interactions, but the long wait times and issues with outside care and medical equipment are significant drawbacks. Some patients may even consider changing their health insurance as a result.
Same day appointments are easy and doctors are great.
January 2023
Friendly receptionist upon entering. Clean, comfortable waiting area. My doctor was on time, and as always extremely pleasant. Received a referral for an additional appointment, and the receptionist in the other area was very helpful and friendly, too.
December 2021
Facility is nice, nurses and doctors are professional. Jackie’s diagnosis was informative.
