Zimbrick Buick GMC West is a dealership known for its great and amazing service department, which completes all work in the requested time frame. The service writers spend plenty of time explaining problems with logical answers and work to resolve issues. The sales staff are described as great, really good, understanding, and very compassionate about ensuring satisfaction. Salespeople explain things very well, help customers be knowledgeable about the car, and go above and beyond to find the requested color and options. Everyone is very friendly and willing to offer accommodations like a loaner car. Customers report having an amazing experience from day one and highly recommend the staff, with no bad experiences mentioned.
Excellent experience! Highly recommend Zimbrick West. The staff was super friendly and very helpful. They made the car buying experience very easy and not so stressful.
November 2025
Traveling from Washingtom State to Madison for Thanksgiving. Needed an oil change and Jennifer Beecher was very helpful in scheduling it. When I checking in there was a check engine light on. She worked with the service department to resolve the issue. I am SO grateful for her help. Great service department.....
November 2025
All work done in requested time frame. Service writer spent plenty of time with me explaining problems with logical answers.
