The Lift Superstore is known for its friendly and helpful staff, including Larry and Rick, who provide top-notch service and expert advice. Customers appreciate the ease of installing the lifts and the willingness of the team to assist with parts and support, even for older models. However, some concerns have been raised regarding the safety of the four-post lifts, specifically about the factory-installed guide bolts. One customer experienced the bolts backing out over time after three years of semi-frequent use, which created a dangerous situation. Upon inspection, it was found that the bolts had no loctite from the factory and were only loosely held in place. The customer advised that all bolts should be checked and secured with loctite when purchasing. Despite this issue, the overall experience with the staff has been highly positive, with many customers praising the business for their professionalism and willingness to go above and beyond to meet customer needs.
Larry and Rick were fantastic. Larry went out of his way to help me get the right lift. And the service is top notch. I can't say enough about them and I would highly recommend them to anyone. More companies should take note of what great service should be like and Larry and Rick are setting the bar high.
May 2022
Very nice people. Larry was very helpful and advised us if we had problems to call him. The lift went in as easy as he said. Thank you Larry for everything.
January 2022
Very awesome people very helpful I have gone to these people many times for parts from my 1980s model rotary lift and every time they get me what I need they know what they’re doing I highly recommend these guys they will go above and beyond to get you the parts you need
