Warehouses near Monona, WI

“Once again Costco has proven to me just how dedicated they are to their members. In particular I’d like to give a shout out to John in the Tire Department!

Had just gotten a flat while going 80mph on the freeway back from a weekend vacation. After switching the front drivers side tire to the donut I drove to the nearest Firestone where they said I would have to leave the vehicle overnight. Not an option because home was still 80 miles away and of course I had work the following day.

Called Tires Plus, they said they wouldn’t do anything for two days! I understand being busy and not having availability right away but I use to work in the auto repair industry and if you can’t squeeze in a tire change sometime within 24hrs you are either extremely incompetent or severely understaffed.

Then I remembered Costco has a tire shop. Gave them a call. John answered the phone. Assured me he’d get us back on the road by the evening. Upon arriving John got to business right away. Gave his professional opinion on tire options and recommended we see a movie right next door at the movie theater. After about maybe an hour and twenty minutes into the movie John called and said my vehicle was ready. Amazing!

Top notch service. Best in class company. I can’t recommend to someone enough to become a Costco member.”

“We recently used Emerald Blue to help with our office move. They did a great job handling our items with care and even reinstalled all of furniture with no issues. I highly recommend.”

“I recently bought a new washing machine from the East side (Stoughton Road) location. Due to disability I could not visit in person. I did research online and found the prices to be competitive. The sales rep, Dale, was excellent: courteous, patient with my questions and repeated calls, informed. The delivery team was also excellent: on time, very courteous, had the relevant expertise, and completed the job quickly without any damage to the house or stairs. I purchased the extended warranty so will have to see how they will perform if repairs are needed. But I won't have that information for a few years if at all. In the meantime, my purchase and installation experience were great.”

“I rolled up at 01:30 for a 04:00 appointment. Security guard shack told me, in a most unfriendly way, put your phone number on top of your bills. I did, and handed them over. He said, “Appointment time?” I told him 04:00. He told me where to go park. Blind side backing only. So, SWIFT, Prime and the like, you’ve been warned. I know I’ll be here for a while. So, after I parked, I settled in for a few hours nap. WRONG. Just as I close my eyes, the phone rings. Door 63. ? It’s not even 02:00!?!? At 03:40 I was outbound. As the lumpers go, I was astounded that they already knew how much the fee/extortion amount would be, as I received a text as I was backing in demanding $200.00! I thought, that was interesting. Usually, the lumpers beat the hell out of the truck before they stick it to you. These guys don’t wait for that sort of nonsense. They get right to it before they begin. I guess they have ESP or second sight. Who knows?”

“I don't know what you people are complaining about. The girls in the office are very nice. If you load from the 2 docks by the tracks you better be dead straight to the dock. Or they won't load you. Yes lines would help some of ya all. But it's a ton better than being in NJ or Boston or NY. But I guess some people just think that they should be loaded in 5 min. If you have a refer trailer and haul food you should always plan on minimum of 2 hrs to get loaded anywhere you pickup. Anything under 2hrs is a blessing.”