The AT&T Store in New Berlin offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from various wireless data plans, including flexible prepaid options with no annual contracts and no credit checks. The store provides nationwide AT&T 5G service, which is included at no extra cost with unlimited data plans, ensuring customers stay connected wherever they are. Customers consistently praise the store’s helpful and friendly staff. Many highlight the excellent customer service, with representatives like Omar, Frank, Victoria, and Kaitlyn being recognized for their patience, knowledge, and willingness to go above and beyond. Some customers appreciated how staff explained technical details in simple terms, making it easier for those who are less tech-savvy. The staff’s helpfulness extended to solving problems, assisting with device setup, and providing clear guidance on using new phones. Overall, the store offers a welcoming environment and reliable service, making it a trusted choice for customers who want quality phones, data plans, and support. The friendly and knowledgeable team ensures a smooth and satisfying experience for all, whether upgrading devices or exploring new plans.
Lost my phone on vacation, went in to get a new phone, was greeted by Randy and he took care of me through the whole process. I was out the door with a new phone fast and he took the time to recover all my data! Wouldn’t go anywhere else! Thanks again Randy!!!!
August 2026
Randy was terrific to work with. I'm a new customer to AT&T and came to the New Berlin store for a high overview my account. He discovered a couple discounts that I didn't previously have, and made me feel confident that I received the services and pricing I signed up for. Highly Recommend him & This Location!!
June 2026
Was having an issue with service that no one on the online portal/phone was able to fix. Randy sat with me for almost 2 hours and went above and beyond to help me get service restored.
