Cell Phone Stores in New Berlin, WI

“I wrote a bad review on here the other day. We went back today and they were very helpful. The store manager was great. The only advice I would have is if you don’t have time to help customers acknowledge them right away and let them know.”

“I went to the new Berlin location and spoke with Jake. He was extremely knowledgeable and helpful! I asked him about a situation that he never dealt with before. Instead of brushing me off, he did all that he could do for me to get my answers. He was also very friendly!”

“Came in with my wife and are new IPhones to port are phone numbers from are old carrier to T-mobile and Angelo had us in and out of there in 20 minutes, the gentleman totally knows his craft very knowledgeable and answers any question you need help had problems transferring my outlook to my new phone and Angelo knew just what to do so if you need technical help with your T-mobile account or your phone he is the man to go to, just a great experience with Angelo , Thank You Angelo.”

“Josh is the best. He helped me switch my family from Verizon to T-Mobile and made the whole transition smooth as possible. I highly recommend him. And will to all my friends and family.”

“I went to the ATT store in New Berlin to get my husband's phone fixed and to figure out why is was not working with a new Sim card.
Rebecca worked her magic with yet another sim card and was able to reactivate the phone. Alex and Sam were very very helpful as well. They had if fixed and got the phone operational in less than 5 minutes. Excellent customer service!
Thank you so very much for helping us out.
The other ATT store that we went to to get a new screen replaced we were told they couldn't fix it.
We went to where they told us to.
They could not fix the screen.
So we got a new phone and we didn't like it, so we asked to reactivate the old phone.
We were told to call customer service to have a new Sim card sent, because they do not carry sim cards at that store. We did order a new Sim card, Still nothing.
Went back to the 1st store again and was told we needed a blue 5g Sim card. We got that and nothing again. Was told by the the first store, there is nothing more they can do. The staff at the first ATT store were not helpful at all. Kind of rude at times.
So that is why we went to the ATT store in New Berlin and they told us what we were told at the first ATT store was all wrong. They could have fixed/ reactivate the old phone. We will never go back to the first ATT store.
Our go to ATT store will be the New Berlin store.

Thank you Rebecca for you magic fingers.
Thank you Sam and Alex for being there with support”