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“I went to the ATT store in New Berlin to get my husband's phone fixed and to figure out why is was not working with a new Sim card.
Rebecca worked her magic with yet another sim card and was able to reactivate the phone. Alex and Sam were very very helpful as well. They had if fixed and got the phone operational in less than 5 minutes. Excellent customer service!
Thank you so very much for helping us out.
The other ATT store that we went to to get a new screen replaced we were told they couldn't fix it.
We went to where they told us to.
They could not fix the screen.
So we got a new phone and we didn't like it, so we asked to reactivate the old phone.
We were told to call customer service to have a new Sim card sent, because they do not carry sim cards at that store. We did order a new Sim card, Still nothing.
Went back to the 1st store again and was told we needed a blue 5g Sim card. We got that and nothing again. Was told by the the first store, there is nothing more they can do. The staff at the first ATT store were not helpful at all. Kind of rude at times.
So that is why we went to the ATT store in New Berlin and they told us what we were told at the first ATT store was all wrong. They could have fixed/ reactivate the old phone. We will never go back to the first ATT store.
Our go to ATT store will be the New Berlin store.
Thank you Rebecca for you magic fingers.
Thank you Sam and Alex for being there with support”
“I went to get my son’s screen replaced on an iPhone SE. They were the only place I called that had the screen in stock. Even better, the price was by far the best price of everyone I called. Ahmed was able to work on it right away, and it only took 30 minutes. Super happy with the service!”
“Alex came in clutch!!!! Fr was having the worst day of my life with the Verizon’s insurance customer service and I came in and he helped me out like no other! I was ready to switch to T-Mobile but Alex talked me off the ledge!!! Super appreciate all the information he gave me; because of Alex I was able to resolve my issue in 20 minutes unlike the 4-5 hours I spent with other people!”
“The manager Mr.Josh was very customer oriented and helped with my upgrade and found other discounts I was eligible for. Keep up the great work Brookfield location rocks!”
“I took my phone in complaining of choppy static noise during conversations. The kind gentleman cleaned the speaker and microphone and my conversations are 100% clear now. Thank you Kind Gentleman”
“Amazing service! Super helpful with getting a new phone! Also helped me with getting the phone set up and he totally didn't have to do that but it was super nice because I am horrible with anything technical.”
“Went in to make a claim on a stolen phone but the guy was able to get me a phone ‘cheaper’ in store same day. What he didn’t tell me even though I asked several times what was the total cost of the device I was told 239 for the device after my payment in store and after I go on my Verizon app and look after the fact it’s an 840 dollar device I’m paying off over 3 years now instead just doing the claim and getting a phone again with no locked in payments. Robert was super cool and wanted to help me but wasn’t exactly forthcoming with the information I really wanted.”
“We originally went to the Brookfield location looking to switch providers and mainly get a lower phone bill. We left being offered a higher phone plan if we traded in our phones. At the Waukesha location, we got help immediately with getting set up with a much cheaper phone plan if we kept our phones. We were happy to save money and feel heard. I highly recommend to go to this location over the standard branch locations for USCellular if you are looking for honest help. They truly care and will listen and help you with whatever your goal may be with your phone plan or phones. We will stick with driving further to this location over the branch location any day.”
“Garrett at this location was amazing at helping us get switched from AT&T to Verizon. Highly recommend going to this store even though it's a 3rd party provider for Verizon. Great customer service, and he got us a great deal!”
“Sebastian was incredible! He was fast and got my trade in done so easy! Legit my favorite store to go to. The fact he was genuine and caring. Really appreciate it.”
“Fantastic, friendly, super knowledgeable and approachable staff at this location (and the Milwaukee one). They handled a multi-week battery and button fixing saga with the highest professionalism and care. I will definitely come back here!”
“We worked with Jovo and purchased the new galaxy S26 ultra. He was very knowledgeable and helpful. We have always been very satisfied with the employees at the Pewaukee Store. Outstanding customer service.”
“I went to AT&T to look at trade-in options. I was greeted right away by team member Casey. After reviewing options I went with the iPhone 17 pro max. Casey ensured that I had a good service plan and that I am getting my $$$ worth. He was very knowledgeable of all apps and could trouble shoot anything that did not sync to my new phone. He was patient and kind. The process was quick. I left with everything thoroughly explained.”
“Came in to upgrade my phone. The staff was very helpful, friendly and answered my questions patiently without being contemptuous. There was a nice friendly atmosphere inside the store. After visiting two other AT&T stores today I was more than happy to do business with this location and will pick it for my future needs.”
“Nick did a wonderful job getting my dad a new phone without a hitch! He was courteous, polite, and effective. As always, I highly recommend visiting this store over most other stores.”
“I had a great experience at this store, specifically because of the amazing customer service from the store manager, Milad. He was so helpful and knowledgeable when I was buying my new phone, and made the process very simple and quick. I usually have a lot of trouble when switching to a new phone, but he made it easy and answered all of my questions. Highly recommend and will definitely be going back in the future!”
“Jada was very helpful. She explained everything I needed to know/do and was patient and understanding. She helped me and my parents buy new phones. While we waited for our phones to do backups and updates, she helped other customers as well.”
“okay I came into the store October 18th and javarius help me out. Yeah was awesome I appreciate it and I say thank you and I would recommend him again ❤️❤️?”
“Outstanding customer service from Wyatt F. when I went into the store for my order on 2/18/26. However, I had called the the store.on 2/17/26 and noone answered the phone all afternoon. I then went to the store and the front door was locked despite the hours open are until 7 p.m. and it was just 3:30 p.m. The store appeared to be closed. I went home tried multiple times to call as I needed my new phone asap. No answer! Other than that inconvenience and having to wait an extra day for my order..again, the customer service from Wyatt was outstanding.”
“My new friend Scott at my local AT&T store has got to be the most customer oriented service person I have dealt with in 20 years. He patiently worked through a list of over 30 issues that have been piling up for several years with my iPhone and my AT&T service and my inability to get things to work the way I want them to. This guy has the patience of a saint when it comes to working with old folks without any computer skills or abilities. Scott is the best and I thank him so much.”
“Jesse was very helpful, patient and knowledgeable and answered all of my questions and concerns regarding my trade in transaction from an IPhone 14 to a 17/air (at a different ATT store) over the phone. The “fine print” regarding this “deal” is very confusing. Thanks Jesse!”
“Jacob went above and beyond to help me in my situation with switching phones and numbers. He needs to get a raise immediately. He even helped me while on his dinner break. He cares very much about the customers and has a great sense of humor and is very knowledgeable. I will tell everybody I know about this location and how wonderful jacob is. What great customer service skills he has he is a very valuable employee to verizon.Give him a raise immediately. Thank you jacob!”
“I recently switched to Boost Mobile, and I can confidently say that it has been an exceptional experience so far! This well-deserved five-star review is a testament to the outstanding service and value they provide.First and foremost, the network coverage has been outstanding. I no longer have to worry about dropped calls or poor reception in certain areas. Boost Mobile's extensive coverage ensures that I stay connected wherever I go.The variety of plans they offer is impressive, catering to a wide range of needs and budgets. I found the perfect plan that suits my usage, and it comes at a competitive price, making it a great value for money.The activation process was smooth and hassle-free, thanks to the helpful customer support team. They guided me through every step and made sure my transition to Boost Mobile was seamless.One aspect that sets Boost Mobile apart is their generous data allowances. With ample high-speed data, I can stay connected, stream, and browse without any worries.Furthermore, the mobile app they provide is user-friendly and convenient. It allows me to manage my account, check usage, and even make payments effortlessly on the go.Lastly, the customer service has been exceptional. Every time I reached out with a question or concern, the representatives were polite, patient, and knowledgeable, ensuring that my issues were resolved promptly.In conclusion, Boost Mobile has exceeded my expectations in every way. With reliable network coverage, customizable plans, and excellent customer service, I couldn't ask for more from a mobile carrier.I wholeheartedly give Boost Mobile a well-deserved five-star rating and highly recommend it to anyone in need of a reliable and budget-friendly mobile service. Thank you, Boost Mobile, for keeping me connected and satisfied!”
“The lady who help me was great. Beautiful smiling face when I walked in, greeted me, and got me out within 5min. Keep up the good work and I hope you get recognized for your friendliness.”
“We came in the store and was welcomed by a very nice sales rep named Ashanti. She helped us with getting service with us cellular with great customer service and want to say thank you.”
“This review is for Joseph exclusively. He helped us upgrade our phones and add a line. He was so helpful and friendly throughout the process. When my phone came in, he helped me set it up and make sure everything was good to go. Can’t thank you enough, Joseph!”
“Had to stop in to update my Mom’s phone and we had the pleasure of being helping right away by Ty. Incredibly grateful for his patience and assistance during this Holiday season. He was even gracious enough to offer installing the accessories once it all comes in the mail. Truly a gem.”
“FANTASTIC service! I originally had no plans to repair my iPad here but Aziz was so friendly and made sure that I knew service here is secure, reliable, transparent, and at the most affordable price in town. He was able to work with my time constraints that day and delivered fast and acceptable results. Will 100% be coming back here if I need another screen fixed.”
“Delicious food in hip and quiet space. Service was polite and friendly but a little off in terms of timing and skill (entrees arrived about thirty seconds after soup was served - we had asked for soups to be served prior to entrees. Too many interruptive questions about whether we needed anything/ were enjoying our meals. Sloppy wine pour - several drops on the table with each glass.) I'll go back again because I love the food and the vibe and I believe the service will improve with experience.”
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“I wrote a bad review on here the other day. We went back today and they were very helpful. The store manager was great. The only advice I would have is if you don’t have time to help customers acknowledge them right away and let them know.”