“I recently stopped into this hardware store and what should’ve been a simple errand turned into one of the best customer service experiences I’ve had in years. The standout reason? Dillon, the manager. From the moment I walked in, Dillon carried himself like someone who genuinely cares about both the store and the people walking through it. I was looking for a few very specific items for a home project nothing out of the ordinary, but enough that I was bouncing between aisles with little luck. Dillon noticed right away, stepped in without being pushy, and walked me straight to what I needed. What impressed me most wasn’t just that he knew where everything was, but that he also explained the differences between the brands and even gave advice on which would be better for long-term use versus a quick fix. Amazing store and even better people working there, hands down THE BEST hardware store in all of Wisconsin!!”
“Amazing customer service!! My snowblower needed repair. I thought it was going to be a huge expense. They picked it up from my house, fixed it and dropped back at my house all within a couple hours and for under $100. A great experience and I highly recommend them.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.