Ross Dress for Less offers a wide selection of brands, the latest fashions, and home items at 20% to 60% off department store prices. Customers appreciate the affordable options, cute outfits, and fun or useful items. The store often has a large variety of items, including shoes, Halloween decorations, canvases for painting, acrylic paints, journals, and stationery, making it a good place to find deals on unexpected products. Staff members are generally friendly and helpful, with some employees providing excellent service and empathy, especially during challenging situations like returns or issues with fraudulent activity. However, the shopping experience can be affected by long lines on busy days. Additionally, some customers find the store disorganized, with items misplaced, such as men's shoes in the women's section or bras mixed up, which can make browsing frustrating. Despite these drawbacks, Ross remains a popular store for those seeking affordable fashion, home goods, and creative supplies.